Difference between revisions of "Courier Delivery Issue Nz"
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customer.services@posthaste.co.nz | customer.services@posthaste.co.nz | ||
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| + | * [[IF STRAITNZ IS ASKING FOR CONTACT # OR COMPLETE ADDRESS OF CUSTOMER)]] | ||
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| + | 1. [[REPLY ON THE EMAIL SENT BY THE COURIER THEN ADD THE TICKET ID ON THE ORDERS BACK END]] | ||
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| + | 2. [[ CREATE "NEW TICKET" TO CONTACT THE CUSTOMER]] | ||
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| + | ---- EMAIL SUBJECT (RE: TRADE ME ORDER / RE: BEST DEALS ORDER)---- | ||
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| + | 3. [[USE THE BELOW TEMPLATE]] | ||
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| + | Dear | ||
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| + | Good day. We hope all is well. | ||
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| + | We have sent you an email in regards for your order xxx | ||
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| + | Our courier has advised that they could not proceed with the delivery of your item as they need to have your contact number / complete address. In this case, could you please provide the requested details? Also, if the address is a business address, please provide as well the business name and contact number. | ||
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| + | Alternatively, you may contact StraitNz at 09 570 2674 or 07 958 8036, just provide your consignment number XXXX to arrange the delivery. Hope to hear from you soon. | ||
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| + | Kind regards, | ||
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| + | Customer Service | ||
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| + | NOTE: STRAITNZ EMAIL ADDRESS | ||
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| + | FreightForwarding.CustomerService@straitnz.co.nz | ||
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| + | Ian.Chibnall@straitnz.co.nz | ||
Latest revision as of 10:14, 25 February 2020
SAMPLE CASES PYP-177-86838 , YSM-943-20283
1. REPLY ON THE EMAIL SENT BY THE COURIER THEN ADD THE TICKET ID ON THE ORDERS BACK END
2. CREATE "NEW TICKET" TO CONTACT THE CUSTOMER
EMAIL SUBJECT (RE: TRADE ME ORDER / RE: BEST DEALS ORDER)----
Dear
Good day. We hope all is well.
We have sent you an email in regards with the order (xxname of the item/ listing IDxx)
Our courier has advised that they could not proceed with the delivery of your item as (xx reasons for the delay xx)
In this case, could you please provide your correct and complete shipping address? If the address is a business address, please provide with the business name and contact number. Alternatively, you may contact Posthaste at 08 0010 6828/095252060, just provide your tracking number XXX and account number 1832439 to arrange the delivery. Hope to hear from you soon.
Kind regards,
XXXXX
Customer Service Representative
4. PLEASE DO NOT FORGET TO WRITE DOWN THE TICKET ID ON THE ORDER'S BACK END
NOTE: POSTHASTE EMAIL ADDRESS
website@posthaste.co.nz
customer.services@posthaste.co.nz
1. REPLY ON THE EMAIL SENT BY THE COURIER THEN ADD THE TICKET ID ON THE ORDERS BACK END
2. CREATE "NEW TICKET" TO CONTACT THE CUSTOMER
EMAIL SUBJECT (RE: TRADE ME ORDER / RE: BEST DEALS ORDER)----
Dear
Good day. We hope all is well.
We have sent you an email in regards for your order xxx
Our courier has advised that they could not proceed with the delivery of your item as they need to have your contact number / complete address. In this case, could you please provide the requested details? Also, if the address is a business address, please provide as well the business name and contact number.
Alternatively, you may contact StraitNz at 09 570 2674 or 07 958 8036, just provide your consignment number XXXX to arrange the delivery. Hope to hear from you soon.
Kind regards,
Customer Service
NOTE: STRAITNZ EMAIL ADDRESS
FreightForwarding.CustomerService@straitnz.co.nz
Ian.Chibnall@straitnz.co.nz
