Difference between revisions of "HOW TO PROCESS AN RA resend order"
From crazysales
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* After creating an '''RA resend order''' in RMAgent, the order status remains '''Pending''':<br/> | * After creating an '''RA resend order''' in RMAgent, the order status remains '''Pending''':<br/> | ||
| − | + | [[File:RA01.png]] | |
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* There is no option to select '''Processing''' to change the order status:<br/> | * There is no option to select '''Processing''' to change the order status:<br/> | ||
| + | [[File:RA02.png]] | ||
| + | * The postage fee must be fixed/paid first in order for the resend order to become processing:<br/> | ||
| + | [[File:RA03.png]]<br/> | ||
| − | + | <span style="color:#0000FF">A. '''If buyer does not need to pay for postage fee:'''</span> | |
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| − | + | 1. To fix the postage fee, mark '''Fixed''' and change the postage fee to '''0''':<br/> | |
| + | [[File:RA04.png]]<br/> | ||
| + | 2. Provide the '''Reason''' and click on '''Update item information:<br/> | ||
| + | [[File:RA05.png]]<br/> | ||
| + | 3. The resend order will automatically change the status into '''Processing'''.<br/> | ||
| − | : | + | <span style="color:#0000FF">B. '''If buyer pays for postage fee''':</span> |
| − | + | 1. Add '''Manual Payment'''. Input the '''Transaction ID''' at the '''Transaction Reference'''' box and click '''Add Payment.'''<br/> | |
| + | [[File:Dofhgvhdofgh.png]] | ||
| + | 2. The resend order will automatically change the status into '''Processing'''.<br/> | ||
Latest revision as of 13:49, 3 June 2017
- After creating an RA resend order in RMAgent, the order status remains Pending:
- There is no option to select Processing to change the order status:
- The postage fee must be fixed/paid first in order for the resend order to become processing:
A. If buyer does not need to pay for postage fee:
1. To fix the postage fee, mark Fixed and change the postage fee to 0:
2. Provide the Reason and click on Update item information:
3. The resend order will automatically change the status into Processing.
B. If buyer pays for postage fee:
1. Add Manual Payment. Input the Transaction ID at the Transaction Reference' box and click Add Payment.
2. The resend order will automatically change the status into Processing.
