Difference between revisions of "Refund Issue"
From crazysales
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| − | '''Current''' > | + | '''Current''' > Coupon is disregarded(we refund higher amount than amount customer paid) |
'''Update''' > Calculate refund amount before requesting refund | '''Update''' > Calculate refund amount before requesting refund | ||
| + | |||
e.g. Order ID 59794495 | e.g. Order ID 59794495 | ||
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Need to refund SKU: HBC-137-13 - Change of mind case | Need to refund SKU: HBC-137-13 - Change of mind case | ||
| − | |||
| − | |||
'''Formula''': Refund amount = Price of product to be refunded – (Discount amount/Total price of items in the order) x Price of product to be refunded | '''Formula''': Refund amount = Price of product to be refunded – (Discount amount/Total price of items in the order) x Price of product to be refunded | ||
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[[File:Ri2.jpg]] | [[File:Ri2.jpg]] | ||
| − | Refund amount | + | Refund amount = Price of product to be refunded – (Discount amount/Total price of items in the order) x Price of product to be refunded |
| + | |||
| + | = 69.96 –( 15/111.54 ) * 69.96 | ||
| + | = 69.96 - (0.1344809037116729) * 69.96 | ||
| + | = 69.96 - 9.408284023668639 | ||
| + | = '''60.55''' | ||
| − | Refund amount should be $60. | + | Refund amount should be $60.55 NOT $69.96 as requested. |
Latest revision as of 14:55, 20 January 2017
Current > Coupon is disregarded(we refund higher amount than amount customer paid)
Update > Calculate refund amount before requesting refund
e.g. Order ID 59794495
Need to refund SKU: HBC-137-13 - Change of mind case
Formula: Refund amount = Price of product to be refunded – (Discount amount/Total price of items in the order) x Price of product to be refunded
Refund amount = Price of product to be refunded – (Discount amount/Total price of items in the order) x Price of product to be refunded
= 69.96 –( 15/111.54 ) * 69.96
= 69.96 - (0.1344809037116729) * 69.96
= 69.96 - 9.408284023668639
= 60.55
Refund amount should be $60.55 NOT $69.96 as requested.
