Difference between revisions of "Parts request"
From crazysales
(Created page with "1. Open RMAgent<br/> 2. Click "Add New Case"<br/> 3. Input the order ID<br/> 4. Click "Fill Data"<br/> 5. Choose the reason from the "Reason" drop down list<br/> 6. Specify th...") |
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1. Open RMAgent<br/> | 1. Open RMAgent<br/> | ||
2. Click "Add New Case"<br/> | 2. Click "Add New Case"<br/> | ||
| − | 3. Input the order ID<br/> | + | 3. Choose "Request" from "Case Type" drop down list<br/> |
| − | + | 4. Input the order ID<br/> | |
| − | + | 5. Click "Fill Data"<br/> | |
| − | + | 6. Choose the reason from the "Reason" drop down list. Refer to [[RMA Reasons]] to avoid selecting the wrong reason<br/> | |
| + | 7. Specify the part needed in the "Details" box<br/><br/> | ||
Sample:<br/><br/> | Sample:<br/><br/> | ||
| Line 10: | Line 11: | ||
send 1 x part C<br/><br/> | send 1 x part C<br/><br/> | ||
| − | + | 8. Click "Save"<br/> | |
| − | + | 9. Click "OK"<br/> | |
| − | + | 10. Click "Upload Photo" if applicable<br/> | |
| − | + | 11. Click "Reload" or "Refresh"<br/> | |
Latest revision as of 11:58, 29 April 2019
1. Open RMAgent
2. Click "Add New Case"
3. Choose "Request" from "Case Type" drop down list
4. Input the order ID
5. Click "Fill Data"
6. Choose the reason from the "Reason" drop down list. Refer to RMA Reasons to avoid selecting the wrong reason
7. Specify the part needed in the "Details" box
Sample:
send 1 x part C
8. Click "Save"
9. Click "OK"
10. Click "Upload Photo" if applicable
11. Click "Reload" or "Refresh"
