Difference between revisions of "Change address after order sent (NZ)"
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| − | '''<span style="color:#0000CD">For orders that are just dispatched and still no tracking update on courier's website:''' | + | '''<span style="color:#0000CD">For orders that are just dispatched and still no tracking update on courier's website, please contact WH or purchaser first and send the template below:''' |
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Thank you for reaching out about updating your shipping address. We understand how important this is and will do everything possible to assist you. | Thank you for reaching out about updating your shipping address. We understand how important this is and will do everything possible to assist you. | ||
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| − | '''<span style="color:#0000CD">For dispatched orders that already have tracking updates on courier's website''' | + | '''<span style="color:#0000CD">For dispatched orders that already have tracking updates on courier's website, please send the template below:''' |
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We understand that you want to change your delivery address for this order. However, we have confirmed that your order was already dispatched on xxDATExx and via xxCOURIERxx with the tracking number of xxxx to the address below: | We understand that you want to change your delivery address for this order. However, we have confirmed that your order was already dispatched on xxDATExx and via xxCOURIERxx with the tracking number of xxxx to the address below: | ||
Latest revision as of 16:03, 22 August 2025
For orders that are just dispatched and still no tracking update on courier's website, please contact WH or purchaser first and send the template below:
Thank you for reaching out about updating your shipping address. We understand how important this is and will do everything possible to assist you.
Upon checking, your order has already been dispatched. While we cannot guarantee changes at this stage (as the item may already be in transit with the courier), we've urgently escalated your request to our dispatch team. They will work directly with the courier to attempt the address modification.
Please allow 1-2 business days for updates. We will notify you immediately if the change is successful or if further action is needed. Unfortunately, if the parcel is too far along in transit, we may be unable to redirect it. Thank you for your kind understanding.
For dispatched orders that already have tracking updates on courier's website, please send the template below:
We understand that you want to change your delivery address for this order. However, we have confirmed that your order was already dispatched on xxDATExx and via xxCOURIERxx with the tracking number of xxxx to the address below:
xxADDRESSxx
Unfortunately, at this stage, we can no longer change your shipping address. Also, we are unable to cancel orders once you have made payment. After an order has been paid, it is sent to our warehouse where our automated dispatch process begins and we are unable to interrupt this process.
As an option, we highly suggest you please call the courier directly at xxxxxxx for you to be able to verify your correct shipping address with them.
For item tracking, please visit xxxLINKxxx
Please also note that the delivery normally takes xxxETAxxx working days after dispatch and varies depending on your location.
If your parcel is undeliverable, it will be sent back to our warehouse. In this scenario, our team will contact you via email to arrange for a re-delivery at your cost.
Many thanks for your kind understanding.
