Difference between revisions of "Responding to Notifications - Harvey Norman"
From crazysales
(Created page with "1. Login and check notifications in [https://hnmarketplace.the-edge.io/orders/supplier/order/ The Edge]. Click the notification bell, then click Orders with unresponded commen...") |
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| − | 1. Login and check notifications in [https://hnmarketplace.the-edge.io/orders/supplier/order/ The Edge]. Click the notification bell, then click Orders with unresponded comments | + | '''1. Login and check notifications in [https://hnmarketplace.the-edge.io/orders/supplier/order/ The Edge]. Click the notification bell, then click 'Orders with unresponded comments' |
[[File:HNnotif101.png|1000px|]] | [[File:HNnotif101.png|1000px|]] | ||
| − | 2. Click on the order to view | + | '''2. Click on the order to view |
[[File:HNnotif102.png|1000px|]] | [[File:HNnotif102.png|1000px|]] | ||
| − | 3. Scroll to the bottom page to see the comments in the Activity section | + | '''3. Scroll to the bottom page to see the comments in the Activity section |
[[File:HNnotif103.png|1000px|]] | [[File:HNnotif103.png|1000px|]] | ||
| − | 4. Check the concern and respond accordingly | + | '''4. Check the concern and respond accordingly. Select 'Others' on the Comment type, insert your reply, and click 'Save Changes' to submit. |
[[File:HNnotif104.png|1000px|]] | [[File:HNnotif104.png|1000px|]] | ||
| − | 5. Log notes on CS Backend | + | '''5. Log notes on CS Backend |
Latest revision as of 09:58, 28 February 2025
1. Login and check notifications in The Edge. Click the notification bell, then click 'Orders with unresponded comments'
2. Click on the order to view
3. Scroll to the bottom page to see the comments in the Activity section
4. Check the concern and respond accordingly. Select 'Others' on the Comment type, insert your reply, and click 'Save Changes' to submit.
5. Log notes on CS Backend
