Difference between revisions of "Hunter Express Pickup Request"
From crazysales
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'''PROCESS:''' | '''PROCESS:''' | ||
| − | For ECOM returns (via Hunter Express), the '''CSPH agent''' who is handling the case will be the one to | + | *For TIG/ECOM returns (via Hunter Express), the '''CSPH agent''' who is handling the case will be the one to request a pick up with ECOM who will arrange it with Hunter Express. |
| − | To | + | *To request a pick up with ECOM, the '''template''' below needs to be emailed through to ECOM '''custserv@ecomfreight.com.au''' ('''''please CC escalations@limei-trading.com'''''). Please see the detailed process at '''[[How to request pickup with ECOM]]'''. |
| − | + | *ECOM staff will then give our customer a call to arrange the collection & will email the paperwork through to them for collection. | |
| − | Once confirmed, CSPH agent will receive a reply back on the pickup request that will advise the date that collection has been booked for, along with the paperwork attached for our reference. | + | *Once confirmed, CSPH agent will receive a reply back on the pickup request that will advise the date that collection has been booked for, along with the paperwork attached for our reference. |
| + | |||
| + | *To ensure pickup requests are all handled on a timely manner, CSPH agent should also log the request on the '''pickup form''': https://docs.google.com/forms/d/e/1FAIpQLSfvxTXpSMP9Q93zdVcxaAHtwLuON1saX_BkHiubg8gfMOefyw/viewform | ||
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Account Number: AP5880 | Account Number: AP5880 | ||
Delivery Address: UNIT 2, 5 BREAR STREET, SPRINGVALE, VIC, 3171 | Delivery Address: UNIT 2, 5 BREAR STREET, SPRINGVALE, VIC, 3171 | ||
| − | Delivery Contact: | + | Delivery Contact: KENNY |
| − | Delivery Phone: | + | Delivery Phone: 03 91115708 |
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:*The goods MUST be packaged by the customer for return. | :*The goods MUST be packaged by the customer for return. | ||
| − | :*Once ECOM | + | :*Once ECOM replies to our email along with the consignment number, please record it on the backend. |
Latest revision as of 13:05, 29 November 2023
PROCESS:
- For TIG/ECOM returns (via Hunter Express), the CSPH agent who is handling the case will be the one to request a pick up with ECOM who will arrange it with Hunter Express.
- To request a pick up with ECOM, the template below needs to be emailed through to ECOM custserv@ecomfreight.com.au (please CC escalations@limei-trading.com). Please see the detailed process at How to request pickup with ECOM.
- ECOM staff will then give our customer a call to arrange the collection & will email the paperwork through to them for collection.
- Once confirmed, CSPH agent will receive a reply back on the pickup request that will advise the date that collection has been booked for, along with the paperwork attached for our reference.
- To ensure pickup requests are all handled on a timely manner, CSPH agent should also log the request on the pickup form: https://docs.google.com/forms/d/e/1FAIpQLSfvxTXpSMP9Q93zdVcxaAHtwLuON1saX_BkHiubg8gfMOefyw/viewform
PICKUP TEMPLATE (to be sent to ECOM):
Hi Team, We would like to request a pickup for the following: FROM: Pickup From: xxxCustomer-Namexxx Pickup Address: Pickup Contact: xxxCustomer-Namexxx Pickup Phone: Pickup Email: TO: Delivery To: AUSWAY PACIFIC PTY LTD Account Number: AP5880 Delivery Address: UNIT 2, 5 BREAR STREET, SPRINGVALE, VIC, 3171 Delivery Contact: KENNY Delivery Phone: 03 91115708 FREIGHT DETAILS: Description of Goods: Number of Items: Item Type: Total Weight: kg Dimensions (LxWxH): cm Dangerous Goods: NO Pickup Special Instructions: We look forward to hearing from you soon. Best Regards! xxxx, Customer Service Representative
PLEASE NOTE:
- If there are multiple cartons to be returned, we will need the individual Dimensions & Weight for the paperwork to be generated.
FREIGHT DETAILS: Description of Goods: Number of parcels: Item Type: Parcel #1 Weight: kg Parcel #1 Dimensions (LxWxH): cm Parcel #2 Weight: kg Parcel #2 Dimensions(LxWxH): cm Dangerous Goods: NO Pickup Special Instructions:
- The goods MUST be packaged by the customer for return.
- Once ECOM replies to our email along with the consignment number, please record it on the backend.
Email Templates (to be sent to buyers):
