Difference between revisions of "How to Forward an Email via Kayako"
From crazysales
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| − | 1. | + | 1. On the ticket to be forwarded, click '''Forward'''<br> |
| − | [[File:Copy121.jpg]] | + | [[File:Copy121.jpg|800px|]] |
| − | 2. On the email recipient bar, paste the '''recipient's email address''', press | + | 2. On the email recipient bar, paste the '''recipient's email address''', press your '''space bar''' and mark the '''Add to recipients''' tick box with a '''check'''. (If tick box does not appear, click right next to the email address and press your space bar).<br> |
| − | [[File:Email121.jpg]] | + | [[File:Email121.jpg|800px|]] |
| − | 3. | + | 3. '''Copy''' all the contents of the message and '''paste''' them all as your '''REPLY CONTENTS'''. |
| + | [[File:Reply121.png|800px|]] | ||
| + | 4. Ensure to select your '''ticket type''', set your '''ticket status''', and add '''ticket notes'''. <br> | ||
| − | + | ||
| + | 5. Click on '''Send''' and it's done!<br> | ||
| + | [[File:Send244.png|800px|]] | ||
Latest revision as of 19:13, 20 September 2022
Steps on forwarding Kayako Emails:
1. On the ticket to be forwarded, click Forward
2. On the email recipient bar, paste the recipient's email address, press your space bar and mark the Add to recipients tick box with a check. (If tick box does not appear, click right next to the email address and press your space bar).
3. Copy all the contents of the message and paste them all as your REPLY CONTENTS.
4. Ensure to select your ticket type, set your ticket status, and add ticket notes.
5. Click on Send and it's done!
