Difference between revisions of "Delivery via iCumulus"
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Thank you for your purchase. Your order was dispatched on xxxDATExxx via iCumulus with tracking number xxxxxxx. | Thank you for your purchase. Your order was dispatched on xxxDATExxx via iCumulus with tracking number xxxxxxx. | ||
| − | + | Normally, the estimated time of arrival is xxxNORMALxETAxxx business days to your location. | |
| − | + | ||
| − | Normally, the estimated time of arrival is xxxNORMALxETAxxx business days to your location | + | |
For item tracking, please visit https://tracking.icumulus.cloud/ or contact our service agent at +61 3 8379 8200. | For item tracking, please visit https://tracking.icumulus.cloud/ or contact our service agent at +61 3 8379 8200. | ||
| Line 16: | Line 14: | ||
| − | *For ETA's, please refer to | + | *For ETA's, please refer to the postage calculator on the item listing page. |
| Line 57: | Line 55: | ||
Please accept our apologies for the inconvenience. If you need further assistance, please contact us back so we can work with you in tracking your item. Thank you. | Please accept our apologies for the inconvenience. If you need further assistance, please contact us back so we can work with you in tracking your item. Thank you. | ||
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| + | ------------ | ||
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| + | '''<span style="color:#FF0000">Customer Service Remarks:</span>''' | ||
| + | |||
| + | Issue Type: Courier/Delivery<br/> | ||
| + | Task Category: xxxx<br/> | ||
| + | Reference: xxxx <br/> | ||
| + | Resolution/Recommendation: Latest tracking update: xxxx, Advised ETA: xxxxx<br/> | ||
| + | |||
| + | |||
| + | ----- | ||
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| + | '''<span style="color:#FF0000">Sample Customer Service Remarks:</span>''' | ||
| + | |||
| + | Issue Type: '''''Courier/Delivery<br/> | ||
| + | Task Category: '''''Kayako Ticket<br/> | ||
| + | Reference: '''''BAC-123-23456<br/> | ||
| + | Resolution/Recommendation: '''''Latest tracking update: Picked up from sender 09/10/2024, Advised ETA: 16/10/2024<br/> | ||
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| + | ---- | ||
Latest revision as of 14:34, 14 October 2024
- Order just sent (within ETA)
Thank you for your purchase. Your order was dispatched on xxxDATExxx via iCumulus with tracking number xxxxxxx.
Normally, the estimated time of arrival is xxxNORMALxETAxxx business days to your location.
For item tracking, please visit https://tracking.icumulus.cloud/ or contact our service agent at +61 3 8379 8200.
If your item is not delivered by xxxdatexxx, please feel free to get back to us immediately. We will follow it up for you.
Should you have further inquiries, please feel free to email us back.
- For ETA's, please refer to the postage calculator on the item listing page.
- Awaiting Collection
Your order was dispatched on xxxDATExxx via iCumulus with tracking number xxxxxxx.
We have reviewed your order and it shows that the status is 'Awaiting Collection'. The tracking status 'awaiting collection' means that the courier couldn’t leave it at your premises but took it to the closest pickup point available.
In most cases, they will let you know by: email (if they have), or a notification card left in your mailbox or under your door.
The notification will have the full pickup address, open times, phone number and a map for your convenience.
Please be sure to take suitable ID with you when collecting your item.
For more details, please visit https://tracking.icumulus.cloud/ or contact our service agent at +61 3 8379 8200.
Please accept our apologies for the inconvenience. If you need further assistance, please contact us back so we can work with you in tracking your item. Thank you.
- Unable to deliver
Your order was dispatched on xxxDATExxx via iCumulus with tracking number xxxxxxx.
We have reviewed your order and it shows that the status is 'Unable to deliver'. 'Unable to deliver' means that the driver couldn’t access the delivery location safely, or used their judgement to decide it wasn’t a good idea to leave the parcel unattended.
If your parcel’s tracking information says ‘Unable to deliver’, the iCumulus team will organise a redelivery.
For more information, please visit https://tracking.icumulus.cloud/ or contact our service agent at +61 3 8379 8200.
Please accept our apologies for the inconvenience. If you need further assistance, please contact us back so we can work with you in tracking your item. Thank you.
Customer Service Remarks:
Issue Type: Courier/Delivery
Task Category: xxxx
Reference: xxxx
Resolution/Recommendation: Latest tracking update: xxxx, Advised ETA: xxxxx
Sample Customer Service Remarks:
Issue Type: Courier/Delivery
Task Category: Kayako Ticket
Reference: BAC-123-23456
Resolution/Recommendation: Latest tracking update: Picked up from sender 09/10/2024, Advised ETA: 16/10/2024
