Difference between revisions of "NZ Cancel order"

Revision as of 16:46, 2 June 2022

Pending/Unpaid:

Hi xxx,

Good day! Thank you for your email and for your purchase with us.

We understand that you wish to cancel the order and we will be happy to do so however if you still wish to complete the payment, kindly follow the steps below:

1. log in to your account at http://www.bestdeals.co.nz/ 2. Click "My Account" 3. Go to "Order History" 4. Click "View" on the "Pending" order 5. Choose either "Change Payment Method" then click the logo of the preferred payment option (Paypal, Credit card (via Braintree), Afterpay, Laybuy, and Poli Internet banking)

Please be advised that payment has not been received yet since once the order was processed you will receive an email informing you that the order was made also when the payment has been received. Also, all orders will be canceled within 2 working days that payment was not completed.

Should you need further assistance, please don't hesitate and feel free to contact us. Thank you and have a great day :)

Best regards,

Customer Service Representative

Paid but not yet Sent:

No worries! We have canceled your order manually as you have requested. We will process the refund back to your original payment method. Please allow 3-5 business days for the refund to be completed. We are looking forward to your future purchases from us!

Unable to cancel due to being Sent (Bestdeals) :

Unfortunately, at this stage, we are unable to cancel an order once the order has been dispatched. After an order has been processed, data is sent to our warehouse where our automated dispatch process begins and we are unable to interrupt it. We encourage all customers to review their orders before completing their payments to avoid any issues.

However, we do offer a 30 Day Change of Mind Policy and if you do not want to keep the product, you can get it returned for an item price refund. Please contact us back should you need the return procedures.

Your item was sent via xxxCOURIERxxx with tracking number xxxxxxxxx. For item tracking, please visit xxxxxxxxxxx or contact the courier on xxxxxxxx. Normally, the delivery takes xxxx business days depending on your area.

Thank you for your kind understanding.

Unable to cancel due to being Sent (Trade Me) :

Unfortunately, at this stage, we are unable to cancel an order once the order has been dispatched. After an order has been processed, data is sent to our warehouse where our automated dispatch process begins and we are unable to interrupt it. We encourage all customers to review their orders before completing their payments to avoid any issues.

However, we do offer a 7 Day Money Back Guarantee and if you do not want to keep the product, you can get it returned for an item price refund. Please contact us back should you need the return procedures.

Your item was sent via xxxCOURIERxxx with tracking number xxxxxxxxx. For item tracking, please visit xxxxxxxxxxx or contact the courier on xxxxxxxx. Normally, the delivery takes xxxx business days depending on your area.

Thank you for your kind understanding.