Difference between revisions of "Customer asking to change the address (NZ)"
(Created page with "Hi XXXX, Good day. We hope all is well. We are really sorry for any inconvenience this may cause you. We have confirmed that your order was dispatched already ON XXX and to...") |
|||
| Line 3: | Line 3: | ||
Good day. We hope all is well. | Good day. We hope all is well. | ||
| − | We are really sorry for any inconvenience this may cause you. We have confirmed that your order was dispatched already ON XXX and to be delivered via | + | We are really sorry for any inconvenience this may cause you. We have confirmed that your order was dispatched already ON XXX and to be delivered via xxx with the tracking number of xxx to the address below; |
XXXXX | XXXXX | ||
| Line 9: | Line 9: | ||
Unfortunately, we can no longer change your shipping address or add items once an order has been generated. Also, we are unable to cancel orders once you have made payment. After an order has been paid, it is sent to our warehouse where our automated dispatch process begins and we are unable to interrupt this process. | Unfortunately, we can no longer change your shipping address or add items once an order has been generated. Also, we are unable to cancel orders once you have made payment. After an order has been paid, it is sent to our warehouse where our automated dispatch process begins and we are unable to interrupt this process. | ||
| − | If you do not mind, we highly suggest you | + | If you do not mind, we highly suggest you please call the courier directly at xxx for you to be able to verify directly your correct shipping address. Many thanks for your kind understanding. |
| − | To keep you tracked with your item, please visit | + | To keep you tracked with your item, please visit xxxx (courier tracking site) |
| − | + | Delivery takes 3-7 working days after dispatch and varies depending on your location that is why we could not guarantee that it will arrive on your expected day. Also, tracking details is will be displayed 1-2 working days online. | |
| − | + | ||
| − | + | ||
| − | + | ||
| − | Delivery takes | + | |
Please let us know if you need a hand with anything else and we will get back to you as soon as possible. | Please let us know if you need a hand with anything else and we will get back to you as soon as possible. | ||
Revision as of 17:00, 10 March 2021
Hi XXXX,
Good day. We hope all is well.
We are really sorry for any inconvenience this may cause you. We have confirmed that your order was dispatched already ON XXX and to be delivered via xxx with the tracking number of xxx to the address below;
XXXXX
Unfortunately, we can no longer change your shipping address or add items once an order has been generated. Also, we are unable to cancel orders once you have made payment. After an order has been paid, it is sent to our warehouse where our automated dispatch process begins and we are unable to interrupt this process.
If you do not mind, we highly suggest you please call the courier directly at xxx for you to be able to verify directly your correct shipping address. Many thanks for your kind understanding.
To keep you tracked with your item, please visit xxxx (courier tracking site)
Delivery takes 3-7 working days after dispatch and varies depending on your location that is why we could not guarantee that it will arrive on your expected day. Also, tracking details is will be displayed 1-2 working days online.
Please let us know if you need a hand with anything else and we will get back to you as soon as possible.
Kind Regards,
Customer Service Representative
