Difference between revisions of "Local Items Guide"
From crazysales
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| + | <span style="color:#36c">'''LEGEND:'''</span> | ||
| + | *'''A - Item comes directly from supplier's warehouse using their own shipping label'''<br> | ||
| + | *'''B - Item comes from Crazysales Warehouse'''<br> | ||
| + | *'''C - Item comes directly from supplier's warehouse but using our shipping label (Z16, Z38, Z39, Z86, ZZ1, & ZZ13)'''<br> | ||
| + | |||
| + | |||
| + | ------------- | ||
| + | |||
| + | |||
| + | '''OUT OF ETA/LOSS: | ||
| + | |||
| + | *A - Assign ticket to Julia | ||
| + | *B - Follow standard procedures | ||
| + | *C - Follow standard procedures for investigation only. Ask Julia first for replacement/refund due to Lost item | ||
| + | |||
| + | '''DAMAGED ON ARRIVAL/DOA: | ||
| + | |||
| + | '''''Note:''''' | ||
| + | Please note that '''"DAMAGED ON ARRIVAL/DOA"''' refers to the item damaged by the courier during the delivery process.<br> | ||
| + | Items that are damaged during assembly or while in use do not belong to DOA cases for this guide.<br> | ||
| + | |||
| + | *A - Assign ticket to Julia once proof is provided | ||
| + | *B - Follow standard procedures | ||
| + | *C - Assign ticket to Julia once proof is provided | ||
| + | |||
| + | '''FAULTY/DAMAGED UPON ASSEMBLY OR USE: | ||
| + | |||
| + | *A - Assign ticket to Julia once proof is provided | ||
| + | *B - Assign ticket to Julia once proof is provided | ||
| + | *C - Assign ticket to Julia once proof is provided | ||
| + | |||
| + | '''CHANGE OF MIND: | ||
| + | |||
| + | *A - Assign ticket to Julia (For Dropshipzone items, need photos) | ||
| + | *B - Follow standard procedures except for: | ||
| + | :1. Mills International Trading items | ||
| + | :2. Silver Eagle items | ||
| + | *C - Assign ticket to Julia but follow standard procedures for JHS8 aircons. | ||
| + | |||
| + | '''REQUEST TO CANCEL ORDER AFTER LABEL PRINTED: | ||
| + | |||
| + | *A - Ask Julia if still possible to cancel. if not, do not ask buyer to refuse parcel. Will need to provide COM return procedures from supplier. | ||
| + | *B - Ask warehouse team if still possible to cancel. If not, ask buyer to refuse parcel or provide standard COM return procedures. | ||
| + | *C - Ask Julia if still possible to cancel. if not, do not ask buyer to refuse parcel. Will need to provide COM return procedures from supplier. Follow standard procedures for JHS8 aircons. | ||
| + | |||
| + | '''MISSING PARTS: | ||
| + | |||
| + | *A - Assign ticket to Julia once details are provided | ||
| + | *B - Ask Julia first if we can send parts from AU Warehouse | ||
| + | *C - Assign ticket to Julia once details are provided | ||
| + | |||
| + | '''WRONG ITEM: | ||
| + | |||
| + | *A - Assign ticket to Julia once proof is provided | ||
| + | *B - Follow standard procedures | ||
| + | *C - Assign ticket to Julia once proof is provided | ||
Latest revision as of 17:17, 2 March 2020
LEGEND:
- A - Item comes directly from supplier's warehouse using their own shipping label
- B - Item comes from Crazysales Warehouse
- C - Item comes directly from supplier's warehouse but using our shipping label (Z16, Z38, Z39, Z86, ZZ1, & ZZ13)
OUT OF ETA/LOSS:
- A - Assign ticket to Julia
- B - Follow standard procedures
- C - Follow standard procedures for investigation only. Ask Julia first for replacement/refund due to Lost item
DAMAGED ON ARRIVAL/DOA:
Note:
Please note that "DAMAGED ON ARRIVAL/DOA" refers to the item damaged by the courier during the delivery process.
Items that are damaged during assembly or while in use do not belong to DOA cases for this guide.
- A - Assign ticket to Julia once proof is provided
- B - Follow standard procedures
- C - Assign ticket to Julia once proof is provided
FAULTY/DAMAGED UPON ASSEMBLY OR USE:
- A - Assign ticket to Julia once proof is provided
- B - Assign ticket to Julia once proof is provided
- C - Assign ticket to Julia once proof is provided
CHANGE OF MIND:
- A - Assign ticket to Julia (For Dropshipzone items, need photos)
- B - Follow standard procedures except for:
- 1. Mills International Trading items
- 2. Silver Eagle items
- C - Assign ticket to Julia but follow standard procedures for JHS8 aircons.
REQUEST TO CANCEL ORDER AFTER LABEL PRINTED:
- A - Ask Julia if still possible to cancel. if not, do not ask buyer to refuse parcel. Will need to provide COM return procedures from supplier.
- B - Ask warehouse team if still possible to cancel. If not, ask buyer to refuse parcel or provide standard COM return procedures.
- C - Ask Julia if still possible to cancel. if not, do not ask buyer to refuse parcel. Will need to provide COM return procedures from supplier. Follow standard procedures for JHS8 aircons.
MISSING PARTS:
- A - Assign ticket to Julia once details are provided
- B - Ask Julia first if we can send parts from AU Warehouse
- C - Assign ticket to Julia once details are provided
WRONG ITEM:
- A - Assign ticket to Julia once proof is provided
- B - Follow standard procedures
- C - Assign ticket to Julia once proof is provided
