Difference between revisions of "RMA Reasons"
From crazysales
| Line 22: | Line 22: | ||
|style="text-align: center;"| '''OTHERS''' | |style="text-align: center;"| '''OTHERS''' | ||
|- | |- | ||
| − | ! scope="row"| If the box is | + | ! scope="row"| If the box is undamaged and unopened upon delivery but part/s are missing upon opening. |
|style="text-align: center;"| '''PART MISSING''' | |style="text-align: center;"| '''PART MISSING''' | ||
|- | |- | ||
Revision as of 16:33, 3 June 2019
| CASE | REASON |
|---|---|
| Incorrect part/accessory (such as wrong size, different design of remote). | OTHERS |
| If warehouse failed to send a parcel. | OTHERS |
| If parts are missing due to damaged packaging. | OTHERS |
| If customer lost or damaged the part while assembling the item. | OTHERS |
| Listing error, delivery issues, not as described, special discount. | OTHERS |
| Cancelled order, out of stock, non-deliverable. | OTHERS |
| If the box is undamaged and unopened upon delivery but part/s are missing upon opening. | PART MISSING |
| If the item arrived damaged due to delivery process. | DOA / DAMAGED |
| If the part arrived damaged due to delivery process. | DOA / DAMAGED |
| If the item is not functioning or stopped working. | FAULTY |
| If a defect or damage occurred while the item is being used based on instruction or correct procedures. | FAULTY |
| If courier lost the item or parcel. | LOST |
| If warehouse sent the item but courier cannot locate or has no scan of the package. | LOST |
| If warehouse sent wrong item or wrong parcel. | WRONG ITEM SENT |
NOTE: The above cases apply when recording/requesting for refund or replacement. The correct reason must be chosen at all time.
