Difference between revisions of "Resend order"
From crazysales
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1. Open RMAgent<br/> | 1. Open RMAgent<br/> | ||
| − | 2. Click | + | 2. Click '''Add New Case'''<br/> |
[[File:Iosudfhgsjdf.png]] | [[File:Iosudfhgsjdf.png]] | ||
| − | 3. Choose | + | 3. Choose '''Request''' from '''Case Type''' drop down list<br/> |
| − | 4. Input the | + | [[File:Sgdbfiyg.png]] |
| − | + | 4. Input the '''Order ID''' and click '''Fill Data'''<br/> | |
| − | + | [[File:rjtjfgfjgjgf.png]] | |
| − | + | 5. Choose the reason from the '''Reason''' drop down list. Refer to [[RMA Reasons]] to avoid selecting the wrong reason<br/> | |
| − | + | [[File:Thnfghjuiko.png]] | |
| − | + | 6. Choose '''Resend''' from the '''Follow up''' drop down list<br/> | |
| − | + | [[File:Vgbhjkiortgyhujk.png]] | |
| − | + | 7. Click '''Save'''<br/> | |
| − | + | [[File:Lkjdasgbdfiuasy.png]] | |
| − | + | 8. Click '''OK'''<br/> | |
| − | + | 9. Click '''Resend Product''' from the new drop down list <br/> | |
| − | + | [[File:Tyjjmnhfgh.png]] | |
| − | *:Refer to [ | + | 10. Input the '''quantity''' that needs to resend and click '''Resend Order'''<br/> |
| + | [[File:Fgjhgfhj.png]] | ||
| + | 11. Click '''Confirm''' or '''OK'''<br/> | ||
| + | 12. Wait for the new order ID then click '''OK'''<br/> | ||
| + | 13. Search and process the new order/resend order at the backend<br/> | ||
| + | *:Refer to [[HOW TO PROCESS AN RA resend order]] | ||
Latest revision as of 11:57, 29 April 2019
1. Open RMAgent
2. Click Add New Case
3. Choose Request from Case Type drop down list
4. Input the Order ID and click Fill Data
5. Choose the reason from the Reason drop down list. Refer to RMA Reasons to avoid selecting the wrong reason
6. Choose Resend from the Follow up drop down list
7. Click Save
8. Click OK
9. Click Resend Product from the new drop down list
10. Input the quantity that needs to resend and click Resend Order
11. Click Confirm or OK
12. Wait for the new order ID then click OK
13. Search and process the new order/resend order at the backend
- Refer to HOW TO PROCESS AN RA resend order
