Difference between revisions of "RMA Reasons"
From crazysales
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! scope="row"| If a defect or damage occurred while the item is being used based on instruction or correct procedures. | ! scope="row"| If a defect or damage occurred while the item is being used based on instruction or correct procedures. | ||
| − | |style="text-align: center;"| FAULTY | + | |style="text-align: center;"| '''FAULTY''' |
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! scope="row"| If courier lost the item or parcel. | ! scope="row"| If courier lost the item or parcel. | ||
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! scope="row"| If warehouse sent wrong item or wrong parcel. | ! scope="row"| If warehouse sent wrong item or wrong parcel. | ||
| − | |style="text-align: center;"| WRONG ITEM SENT | + | |style="text-align: center;"| '''WRONG ITEM SENT''' |
|} | |} | ||
Revision as of 15:51, 13 November 2018
| CASE | REASON |
|---|---|
| If warehouse sent a wrong parcel for Kitting products | OTHERS |
| If warehouse failed to send a parcel. | OTHERS |
| If parts are missing due to damaged packaging. | OTHERS |
| If the box is not damaged or unopened upon delivery but part/s are missing upon opening. | PART MISSING |
| If the item arrived damaged due to delivery process. | DOA / DAMAGED |
| If the part arrived damaged due to delivery process. | DOA / DAMAGED |
| If the item is not functioning or stopped working. | FAULTY |
| If a defect or damage occurred while the item is being used based on instruction or correct procedures. | FAULTY |
| If courier lost the item or parcel. | LOST |
| If warehouse sent the item but courier cannot locate or has no scan of the package. | LOST |
| If warehouse sent wrong item or wrong parcel. | WRONG ITEM SENT |
