Difference between revisions of "How to handle eBay cases US"
(Created page with "About Return Procedure <br/> 1."Change of mind"<br/> please remember to ask for the return tracking label and the carrier,and then create the RMA on Gucang System <br/> 2."...") |
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About Return Procedure <br/> | About Return Procedure <br/> | ||
1."Change of mind"<br/> | 1."Change of mind"<br/> | ||
| − | + | Please remember to ask for the return tracking label and the carrier,and then create the RMA on Gucang System | |
| − | 2." | + | 2."Doesn't work" or any other quality issues--we need to provide return label<br/> |
a.when customer open a return request,we need to communicate with customer (within 3 business days),there is a button "ask for Ebay step in" customer can choose after 3 business days if we have not resolved the issue with customer. In this case, please ask Vicky for a resolution. If you have asked for proof but there is no response from the customer within 1-2 days, refer issue to Vicky.<br/> | a.when customer open a return request,we need to communicate with customer (within 3 business days),there is a button "ask for Ebay step in" customer can choose after 3 business days if we have not resolved the issue with customer. In this case, please ask Vicky for a resolution. If you have asked for proof but there is no response from the customer within 1-2 days, refer issue to Vicky.<br/> | ||
b.If customer has not returned or there is no response within 5 business days, then we can ask for eBay to step in and appeal it<br/> | b.If customer has not returned or there is no response within 5 business days, then we can ask for eBay to step in and appeal it<br/> | ||
3.About the partial refund<br/> | 3.About the partial refund<br/> | ||
Partial refund just only one chance seller can click in one case,so if there is a partial refund for cx,please remember to communicate with customer and make sure customer agreed with the partial refund, then you can do it. | Partial refund just only one chance seller can click in one case,so if there is a partial refund for cx,please remember to communicate with customer and make sure customer agreed with the partial refund, then you can do it. | ||
Revision as of 14:47, 13 June 2018
About Return Procedure
1."Change of mind"
Please remember to ask for the return tracking label and the carrier,and then create the RMA on Gucang System
2."Doesn't work" or any other quality issues--we need to provide return label
a.when customer open a return request,we need to communicate with customer (within 3 business days),there is a button "ask for Ebay step in" customer can choose after 3 business days if we have not resolved the issue with customer. In this case, please ask Vicky for a resolution. If you have asked for proof but there is no response from the customer within 1-2 days, refer issue to Vicky.
b.If customer has not returned or there is no response within 5 business days, then we can ask for eBay to step in and appeal it
3.About the partial refund
Partial refund just only one chance seller can click in one case,so if there is a partial refund for cx,please remember to communicate with customer and make sure customer agreed with the partial refund, then you can do it.
