Difference between revisions of "Local Items Guide"

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Items that are damaged during assembly or while in use do not belong to DOA cases for this guide.<br>
 
Items that are damaged during assembly or while in use do not belong to DOA cases for this guide.<br>
  
*A - Assign ticket to Hazel
+
*A - Assign ticket to Hazel once proof is provided
 
*B - Follow standard procedures
 
*B - Follow standard procedures
*C - Assign ticket to Hazel
+
*C - Assign ticket to Hazel once proof is provided
  
 
'''FAULTY/DAMAGED UPON ASSEMBLY OR USE:
 
'''FAULTY/DAMAGED UPON ASSEMBLY OR USE:
  
*A - Assign ticket to Hazel
+
*A - Assign ticket to Hazel once proof is provided
*B - Assign ticket to Hazel
+
*B - Assign ticket to Hazel once proof is provided
*C - Assign ticket to Hazel
+
*C - Assign ticket to Hazel once proof is provided
  
 
'''CHANGE OF MIND:
 
'''CHANGE OF MIND:
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'''MISSING PARTS:
 
'''MISSING PARTS:
  
*A - Assign ticket to Hazel
+
*A - Assign ticket to Hazel once details are provided
 
*B - Ask Hazel first if we can send parts from AU Warehouse
 
*B - Ask Hazel first if we can send parts from AU Warehouse
*C - Assign ticket to Hazel
+
*C - Assign ticket to Hazel once details are provided
  
 
'''WRONG ITEM:
 
'''WRONG ITEM:
  
*A - Assign ticket to Hazel
+
*A - Assign ticket to Hazel once proof is provided
 
*B - Follow standard procedures  
 
*B - Follow standard procedures  
*C - Assign ticket to Hazel
+
*C - Assign ticket to Hazel once proof is provided

Revision as of 16:41, 2 May 2018

Local1.png

LEGEND:

  • A - Item comes directly from supplier's warehouse using their own shipping label
  • B - Item comes from Crazysales Warehouse
  • C - Item comes directly from supplier's warehouse but using our shipping label




OUT OF ETA/LOSS:

  • A - Assign ticket to Hazel
  • B - Follow standard procedures
  • C - Follow standard procedures for investigation only. Ask Hazel first for replacement/refund due to Lost item

DAMAGED ON ARRIVAL/DOA:

Note: Please note that "DAMAGED ON ARRIVAL/DOA" refers to the item damaged by the courier during the delivery process.
Items that are damaged during assembly or while in use do not belong to DOA cases for this guide.

  • A - Assign ticket to Hazel once proof is provided
  • B - Follow standard procedures
  • C - Assign ticket to Hazel once proof is provided

FAULTY/DAMAGED UPON ASSEMBLY OR USE:

  • A - Assign ticket to Hazel once proof is provided
  • B - Assign ticket to Hazel once proof is provided
  • C - Assign ticket to Hazel once proof is provided

CHANGE OF MIND:

  • A - Assign ticket to Hazel
  • B - Follow standard procedures except for:
1. Mills International Trading items
2. Silver Eagle items
  • C - Assign ticket to Hazel but follow standard procedures for JHS8 aircons.

REQUEST TO CANCEL ORDER AFTER LABEL PRINTED:

  • A - Ask Hazel if still possible to cancel. if not, do not ask buyer to refuse parcel. Will need to provide COM return procedures from supplier.
  • B - Ask warehouse team if still possible to cancel. If not, ask buyer to refuse parcel or provide standard COM return procedures.
  • C - Ask Hazel if still possible to cancel. if not, do not ask buyer to refuse parcel. Will need to provide COM return procedures from supplier. Follow standard procedures for JHS8 aircons.

MISSING PARTS:

  • A - Assign ticket to Hazel once details are provided
  • B - Ask Hazel first if we can send parts from AU Warehouse
  • C - Assign ticket to Hazel once details are provided

WRONG ITEM:

  • A - Assign ticket to Hazel once proof is provided
  • B - Follow standard procedures
  • C - Assign ticket to Hazel once proof is provided