Difference between revisions of "CATCH Process"

Revision as of 11:01, 28 February 2018

How to find Catch order in the backend?

1. Order Status

- provide order status based from our backend

- same process with Crazysales

2. Cancel Order

- same process with Crazysales

- can only cancel pending or paid order which are neither yet label printed nor sent

- all sent orders will fall under our 30 Day Change of Mind policy, refunds will be item price only, return fees must be shouldered by buyers

3. Tracking info

- same process with Crazysales

- check details at the backend and use templates from Crazysales

4. Change Of Mind

- same process with Crazysales

- follow the policy

- return fees must be shouldered by the buyer

- refunds will be item price only via original mode of payment (money not points)

5. Not as described cases

- same process with Crazysales

6. Missing parts

- same process with Crazysales

7. DOA/Damage cases

- same process with Crazysales

8. Faulty cases

- same process with Crazysales

9. Returns

- same process with Crazysales

10. More to pay

- same process with Crazysales

11. Refunds

- same process with Crazysales but refund via Catch Account only