Difference between revisions of "CATCH Process"
From crazysales
(Created page with " 1. Order Status :- provide order status based from our backend<br> :- same process with Crazysales<br> 2. Cancel Order :- same process with Crazysales<br> :- can only cancel...") |
|||
| Line 1: | Line 1: | ||
| − | 1. Order Status | + | '''1. Order Status |
:- provide order status based from our backend<br> | :- provide order status based from our backend<br> | ||
:- same process with Crazysales<br> | :- same process with Crazysales<br> | ||
| − | 2. Cancel Order | + | '''2. Cancel Order |
:- same process with Crazysales<br> | :- same process with Crazysales<br> | ||
:- can only cancel pending or paid order which are neither yet label printed nor sent<br> | :- can only cancel pending or paid order which are neither yet label printed nor sent<br> | ||
:- all sent orders will fall under our 30 Day Change of Mind policy, refunds will be item price only, return fees must be shouldered by buyers<br> | :- all sent orders will fall under our 30 Day Change of Mind policy, refunds will be item price only, return fees must be shouldered by buyers<br> | ||
| − | 3. Tracking info | + | '''3. Tracking info |
:- same process with Crazysales | :- same process with Crazysales | ||
:- check details at the backend and use templates from Crazysales | :- check details at the backend and use templates from Crazysales | ||
| − | 4. Change Of Mind | + | '''4. Change Of Mind |
:- same process with Crazysales | :- same process with Crazysales | ||
:- follow the policy | :- follow the policy | ||
| Line 19: | Line 19: | ||
:- refunds will be item price only via original mode of payment (money not points) | :- refunds will be item price only via original mode of payment (money not points) | ||
| − | 5. Not as described cases | + | '''5. Not as described cases |
:- same process with Crazysales | :- same process with Crazysales | ||
| − | 6. Missing parts | + | '''6. Missing parts |
:- same process with Crazysales | :- same process with Crazysales | ||
| − | 7. DOA/Damage cases | + | '''7. DOA/Damage cases |
:- same process with Crazysales | :- same process with Crazysales | ||
| − | 8. Faulty cases | + | '''8. Faulty cases |
:- same process with Crazysales | :- same process with Crazysales | ||
| − | 9. Returns | + | '''9. Returns |
:- same process with Crazysales | :- same process with Crazysales | ||
Revision as of 12:52, 26 February 2018
1. Order Status
- - provide order status based from our backend
- - same process with Crazysales
2. Cancel Order
- - same process with Crazysales
- - can only cancel pending or paid order which are neither yet label printed nor sent
- - all sent orders will fall under our 30 Day Change of Mind policy, refunds will be item price only, return fees must be shouldered by buyers
3. Tracking info
- - same process with Crazysales
- - check details at the backend and use templates from Crazysales
4. Change Of Mind
- - same process with Crazysales
- - follow the policy
- - return fees must be shouldered by the buyer
- - refunds will be item price only via original mode of payment (money not points)
5. Not as described cases
- - same process with Crazysales
6. Missing parts
- - same process with Crazysales
7. DOA/Damage cases
- - same process with Crazysales
8. Faulty cases
- - same process with Crazysales
9. Returns
- - same process with Crazysales
