Difference between revisions of "How to process a Replacement parts"
(Created page with "1. Get '''eBay user ID''' or '''Order ID'''<br/> 2. Enter the '''eBay user ID''' OR '''Order ID''' on the search field<br/> File:replacementUS1.png<br/> 3. On the lower ri...") |
|||
| Line 12: | Line 12: | ||
e.Creator: This should always be '''us-customer'''<br/> | e.Creator: This should always be '''us-customer'''<br/> | ||
f.Operator: Always choose '''vickyw'''<br/> | f.Operator: Always choose '''vickyw'''<br/> | ||
| − | g.Resent reason type: For '''Logistics packet loss'' | + | g.Resent reason type: For '''Logistics packet loss'' this means '''lost in transit''' or '''courier issue'''.<br/> |
h.Resent reason: Format should be: '''Ticket ID''', '''reason''' and '''resolution''' as provided by '''Vicky Wei'''.<br/> | h.Resent reason: Format should be: '''Ticket ID''', '''reason''' and '''resolution''' as provided by '''Vicky Wei'''.<br/> | ||
[[File:replacementUS3.png]]<br/> | [[File:replacementUS3.png]]<br/> | ||
Latest revision as of 15:36, 3 December 2017
1. Get eBay user ID or Order ID
2. Enter the eBay user ID OR Order ID on the search field
3. On the lower right hand of the screen, choose Add Resent order
4. Enter the details required such as:
a.SKU
b.Resent Quantity
c.Platform: Choose eBay
d.Resent Type: Choose Part SKU if replacement part or Item SKU if replacement item
e.Creator: This should always be us-customer
f.Operator: Always choose vickyw
g.Resent reason type: For Logistics packet loss this means lost in transit' or courier issue.
h.Resent reason: Format should be: Ticket ID, reason and resolution as provided by Vicky Wei.
5. Then, Click on Add Resent Order
Once this has been processed, the Resend Order List page will show up and the order ID that required a replacement will be on the top list.
Please DO NOT FORGET' to inform Vicky Wei that you have processed this. Vicky will be the one to finalize the process.
NOTE: Provide customer the tracking information by checking the Resend Order List within the day or after 24hrs
6. Add details on the Resend Excel File
