Difference between revisions of "How to process a Replacement item"
From crazysales
| Line 2: | Line 2: | ||
2. Enter the '''eBay user ID''' OR '''Order ID''' on the search field<br/> | 2. Enter the '''eBay user ID''' OR '''Order ID''' on the search field<br/> | ||
[[File:replacementUS1.png]]<br/> | [[File:replacementUS1.png]]<br/> | ||
| − | 3. On the lower | + | 3. On the lower right hand of the screen, choose '''Add Resent order'''<br/> |
[[File:replacementUS2.png]]<br/> | [[File:replacementUS2.png]]<br/> | ||
| + | 4. Enter the details required such as: <br/> | ||
| + | |||
| + | a.SKU<br/> | ||
| + | b.Resent Quantity<br/> | ||
| + | c.Platform: Choose '''eBay'''<br/> | ||
| + | d.Resent Type: Choose '''Part SKU''' if replacement or '''Item SKU''' if replacement item<br/> | ||
| + | e.Creator: This should always be '''us-customer'''<br/> | ||
| + | f.Operator: Always choose '''vickyw'''<br/> | ||
| + | g.Resent reason type: For '''Logistics packet loss'' - this means '''lost in transit''' or '''courier issue'''.<br/> | ||
| + | h.Resent reason: Format should be: '''Ticket ID''', '''reason''' and '''resolution''' as provided by '''Vicky Wei'''.<br/> | ||
| + | [[File:replacementUS3.png]]<br/> | ||
| + | |||
| + | 5. Then, Click on '''Add Resent Order'''<br/> | ||
Revision as of 15:06, 3 December 2017
1. Get eBay user ID or Order ID
2. Enter the eBay user ID OR Order ID on the search field
3. On the lower right hand of the screen, choose Add Resent order
4. Enter the details required such as:
a.SKU
b.Resent Quantity
c.Platform: Choose eBay
d.Resent Type: Choose Part SKU if replacement or Item SKU if replacement item
e.Creator: This should always be us-customer
f.Operator: Always choose vickyw
g.Resent reason type: For Logistics packet loss - this means lost in transit' or courier issue.
h.Resent reason: Format should be: Ticket ID, reason and resolution as provided by Vicky Wei.
5. Then, Click on Add Resent Order
