Difference between revisions of "Paid(1)"
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NOTE: <br/> | NOTE: <br/> | ||
This only applies for: | This only applies for: | ||
| − | -Orders that needs to be fully refunded | + | -Orders that needs to be fully refunded - no return |
-Item not yet dispatched | -Item not yet dispatched | ||
| − | 1. Get eBay | + | 1. Get '''eBay ID'''<br/> |
| − | 2. Go to | + | 2. Go to '''[http://k2b-bulk.ebay.com.au/ws/eBayISAPI.dll?SalesRecordConsole&searchField=BuyerId&message=&guest=1¤tPage=SCSold&searchValues=jane&guest=1 eBay backend]<br/> |
| − | 3. Choose | + | 3. Choose '''Buyer username''', enter the buyer ID, and click '''Search'''<br/> |
| − | + | [[File:Awdgrsrbwsd.png]]<br/> | |
| − | + | 4. Choose '''Cancel order''' from the drop down list<br/> | |
| − | + | [[File:Srgheswdfg.png]]<br/> | |
| − | [[File: | + | 5. Choose appropriate reason<br> |
| − | + | 6. Click '''Continue'''<br/> | |
| − | [[File: | + | |
| − | + | ||
| − | + | ||
[[File:Capture15.JPG]]<br/> | [[File:Capture15.JPG]]<br/> | ||
| − | + | 7. Click '''Send Refund'''<br/> | |
| − | + | 8. Cancel the order in the main backend<br/> | |
| + | 9. Process refund at backend <br/> | ||
- [[How to submit refund request(backend)]] <br/> | - [[How to submit refund request(backend)]] <br/> | ||
| − | + | 10. Record the refund in RMAgent <br/> | |
- [[How to record refund in RMAgent]] <br/> | - [[How to record refund in RMAgent]] <br/> | ||
| − | + | 11. Record the cancellation at the edit grid if customer disagrees to cancel order or too late to cancel order - link below<br/> | |
| − | + | ||
| − | + | ||
https://docs.google.com/spreadsheets/d/11EL6N6Xp_jO15lVRYpYeWgODos1c3DxBXzens2CZ_8Y/edit<br/><br/> | https://docs.google.com/spreadsheets/d/11EL6N6Xp_jO15lVRYpYeWgODos1c3DxBXzens2CZ_8Y/edit<br/><br/> | ||
| + | |||
| + | '''SUGGESTED TEMPLATE:''' | ||
| + | |||
| + | We have processed your refund via eBay. Please go to resolution centre and confirm order cancellation to claim refund. | ||
Latest revision as of 13:36, 11 October 2017
NOTE:
This only applies for: -Orders that needs to be fully refunded - no return -Item not yet dispatched
1. Get eBay ID
2. Go to eBay backend
3. Choose Buyer username, enter the buyer ID, and click Search
4. Choose Cancel order from the drop down list
5. Choose appropriate reason
6. Click Continue
7. Click Send Refund
8. Cancel the order in the main backend
9. Process refund at backend
- How to submit refund request(backend)
10. Record the refund in RMAgent
- How to record refund in RMAgent
11. Record the cancellation at the edit grid if customer disagrees to cancel order or too late to cancel order - link below
https://docs.google.com/spreadsheets/d/11EL6N6Xp_jO15lVRYpYeWgODos1c3DxBXzens2CZ_8Y/edit
SUGGESTED TEMPLATE:
We have processed your refund via eBay. Please go to resolution centre and confirm order cancellation to claim refund.
