Difference between revisions of "HOW TO PROCESS AN RA resend order"
From crazysales
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B. '''If buyer pays for postage fee''':<br/> | B. '''If buyer pays for postage fee''':<br/> | ||
| − | 1. Add Manual Payment. Input the '''Transaction ID''' at the '''Transaction Reference'''' box and click '''Add Payment.'''<br/> | + | 1. Add '''Manual Payment'''. Input the '''Transaction ID''' at the '''Transaction Reference'''' box and click '''Add Payment.'''<br/> |
[[File:Dofhgvhdofgh.png]] | [[File:Dofhgvhdofgh.png]] | ||
2. The resend order will automatically change the status into '''Processing'''.<br/> | 2. The resend order will automatically change the status into '''Processing'''.<br/> | ||
Revision as of 11:45, 2 May 2017
- After creating an RA resend order in RMAgent, the order status remains Pending:
- There is no option to select Processing to change the order status:
- The postage fee must be fixed first in order for the resend order to become processing:
A. If buyer does not need to pay for postage fee:
1. To fix the postage fee, mark Fixed and change the postage fee to 0:
2. Provide the Reason and click on Update item information:
3. The resend order will automatically change the status into Processing.
B. If buyer pays for postage fee:
1. Add Manual Payment. Input the Transaction ID at the Transaction Reference' box and click Add Payment.
2. The resend order will automatically change the status into Processing.
