Difference between revisions of "Change of Mind UK"
From crazysales
| Line 4: | Line 4: | ||
*If buyer cancels the contract under the Distance Selling Regulations, buyer must return the goods to us at buyer's own expense. Buyer must take reasonable care to ensure that we receive the goods and the goods are not damaged in transit. Failure to do so might result in a breach of buyer's statutory duty to take reasonable care and we will have a right of action against buyer to withhold a refund. | *If buyer cancels the contract under the Distance Selling Regulations, buyer must return the goods to us at buyer's own expense. Buyer must take reasonable care to ensure that we receive the goods and the goods are not damaged in transit. Failure to do so might result in a breach of buyer's statutory duty to take reasonable care and we will have a right of action against buyer to withhold a refund. | ||
*If buyer cancels the contract under the Distance Selling Regulations and do not return the goods as required, we may charge buyer our direct costs of recovering the goods. | *If buyer cancels the contract under the Distance Selling Regulations and do not return the goods as required, we may charge buyer our direct costs of recovering the goods. | ||
| − | *Note: No shipping and handling fees refund if buyer changed mind after purchasing the goods. | + | *'''Note''': No shipping and handling fees refund if buyer changed mind after purchasing the goods. |
Revision as of 12:32, 26 April 2017
For Change of Mind cases, an item must be return in its original packaging, unopened and in resalable condition. If the buyer already opened the package, advise the buyer to pack it back into its its original packaging and make sure all the parts and accessories are included. The following are the conditions listed on our store policy for Change of Mind:
- If buyer changed mind after receiving an item, we provide a return service that 30 days refund and buyer pays the return postage. Under the Distance Selling Regulations (DSR), buyer hsd a statutory duty throughout the period of cancellation, to retain possession of the goods that have been delivered and take reasonable care of them.
- If buyer cancels the contract under the Distance Selling Regulations, buyer must return the goods to us at buyer's own expense. Buyer must take reasonable care to ensure that we receive the goods and the goods are not damaged in transit. Failure to do so might result in a breach of buyer's statutory duty to take reasonable care and we will have a right of action against buyer to withhold a refund.
- If buyer cancels the contract under the Distance Selling Regulations and do not return the goods as required, we may charge buyer our direct costs of recovering the goods.
- Note: No shipping and handling fees refund if buyer changed mind after purchasing the goods.
For templates, please click here.
