Difference between revisions of "HOW TO PROCESS AN RA resend order"
From crazysales
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* After creating an '''RA resend order''' in RMAgent, the order status remains '''Pending''':<br/> | * After creating an '''RA resend order''' in RMAgent, the order status remains '''Pending''':<br/> | ||
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:[[File:RA01.png]]<br/> | :[[File:RA01.png]]<br/> | ||
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* There is no option to select '''Processing''' to change the order status:<br/> | * There is no option to select '''Processing''' to change the order status:<br/> | ||
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:[[File:RA02.png]]<br/> | :[[File:RA02.png]]<br/> | ||
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* The postage fee must be fixed first in order for the resend order to become processing:<br/> | * The postage fee must be fixed first in order for the resend order to become processing:<br/> | ||
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:[[File:RA03.png]]<br/> | :[[File:RA03.png]]<br/> | ||
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* To fix the postage fee, mark '''Fixed''' and change the postage fee to '''0''':<br/> | * To fix the postage fee, mark '''Fixed''' and change the postage fee to '''0''':<br/> | ||
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:[[File:RA04.png]]<br/> | :[[File:RA04.png]]<br/> | ||
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* Provide the '''Reason''' and click on '''Update item information:<br/> | * Provide the '''Reason''' and click on '''Update item information:<br/> | ||
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:[[File:RA05.png]]<br/> | :[[File:RA05.png]]<br/> | ||
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* The resend order will automatically change the status into '''Processing'''.<br/> | * The resend order will automatically change the status into '''Processing'''.<br/> | ||
Revision as of 17:02, 27 March 2017
- After creating an RA resend order in RMAgent, the order status remains Pending:
- There is no option to select Processing to change the order status:
- The postage fee must be fixed first in order for the resend order to become processing:
- To fix the postage fee, mark Fixed and change the postage fee to 0:
- Provide the Reason and click on Update item information:
- The resend order will automatically change the status into Processing.
