Difference between revisions of "HOW TO PROCESS AN RA resend order"
From crazysales
(Created page with "After creating an '''RA resend order''' in RMAgent, the order status remains '''Pending''': File:RA01.png<br/> There is no option to select '''Processing''' to change th...") |
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| − | After creating an '''RA resend order''' in RMAgent, the order status remains '''Pending''': | + | |
| − | + | ||
| − | There is no option to select '''Processing''' to change the order status: | + | * After creating an '''RA resend order''' in RMAgent, the order status remains '''Pending''':<br/> |
| − | + | ||
| − | The postage fee must be fixed first in order for the resend order to become processing: | + | :[[File:RA01.png]]<br/> |
| − | + | ||
| − | To fix the postage fee, mark '''Fixed''' and change the postage fee to '''0''': | + | * There is no option to select '''Processing''' to change the order status:<br/> |
| − | + | ||
| − | Provide the '''Reason''' and click on '''Update item information: | + | :[[File:RA02.png]]<br/> |
| − | + | ||
| − | The resend order will automatically change the status into '''Processing'''. | + | * The postage fee must be fixed first in order for the resend order to become processing:<br/> |
| + | |||
| + | :[[File:RA03.png]]<br/> | ||
| + | |||
| + | * To fix the postage fee, mark '''Fixed''' and change the postage fee to '''0''':<br/> | ||
| + | |||
| + | :[[File:RA04.png]]<br/> | ||
| + | |||
| + | * Provide the '''Reason''' and click on '''Update item information:<br/> | ||
| + | |||
| + | :[[File:RA05.png]]<br/> | ||
| + | |||
| + | * The resend order will automatically change the status into '''Processing'''.<br/> | ||
Revision as of 16:37, 27 March 2017
- After creating an RA resend order in RMAgent, the order status remains Pending:
- There is no option to select Processing to change the order status:
- The postage fee must be fixed first in order for the resend order to become processing:
- To fix the postage fee, mark Fixed and change the postage fee to 0:
- Provide the Reason and click on Update item information:
- The resend order will automatically change the status into Processing.
