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| − | ==Templates for Returns/Replacement==
| + | *[[MostWantedOnline]] |
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| − | *[[UK Return 1]] '''"MostWanted"''' | + | *[[BestDealsOutlet]] |
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| − | *[[UK Return 2]] '''"Bestmart"'''
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| − | *[[UK Return 3]] '''"Bestsaver"'''
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| − | ==Other Templates==
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| − | *[[For Most Wanted]]
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| − | *[[For Best Mart]]
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| − | *[[For Best Saver]]
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| − | '''eBay UK Mostwantedonline Return'''
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| − | '''<span style="color:#FF0000">♦ Case 1. Return due to Change of Mind</span>'''
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| − | '''[[Sample Template for UK Return:]]'''
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| − | We understand that you do not want to keep the item. Kindly have it packed in a good condition in its original
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| − | packaging and send it to the address below. Once the item is received and checked, we will issue you a full price
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| − | refund. Thank you for understanding.
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| − | RMA No. <span style="color:#FF0000">XXXXRMANUMBERXXXXX</span>
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| − | PO BOX 10363
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| − | Coalville Leicestershire
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| − | LE67 0EJ
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| − | United Kingdom
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| − | OR
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| − | RMA No. <span style="color:#FF0000">XXXXRMANUMBERXXXXX</span>
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| − | C/O Unit 73 Interlink Way West
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| − | Bardon Business Park
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| − | Bardon Leicestershire
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| − | LE67 0EJ
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| − | United Kingdom
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| − | Please download the form using the following link, print and place it inside the package:
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| − | drive.google.com/file/d/0ByF6iq0GfRycX1l4Tkc5N2xFTVU/view?usp=sharing <span style="color:#FF0000">(sample link only)</span>
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| − | We strongly suggest that you use your registered mail in order to obtain a receipt with tracking number for both parties to immediately
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| − | locate the whereabouts of your parcel by using the postal service system. You may coordinate with the courier to confirm if the item
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| − | has been delivered to our warehouse and let us know about it so that we can give you the full refund immediately. Thank you.
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| − | If you have questions and other concerns, please do not hesitate to message us back. Thank you and may you enjoy the rest of your day.
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| − | --------------------
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| − | [[file:!.png|left]] '''IMPORTANT NOTES:'''
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| − | 1. Change '''"RMA No."''' and the '''link'''.
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| − | 2. Choose only 1 address based on product size/weight
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| − | 3. Buyer will shoulder the return postage cost.
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| − | 4. Edit template accordingly.
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| − | ---------------------
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| − | '''♦ Case 2. Return due to Seller Error'''
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| − | '''Possible Reasons of Return:'''
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| − | 1. Listing Error or Not as Described
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| − | 2. Warehouse Error (such as Wrong or Extra item sent)
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| − | 3. System Error
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| − | -----------
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| − | '''Sample Template for Return:'''
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| − | We apologize for the mix up delivery that happened. We will perform a review on our delivery system and make sure that this occurrence will not happen again.
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| − | In this case, we have organized with our courier (YODEL) to pick-up the item from you tomorrow between 8 am - 6 pm. The return address is:
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| − | 1065061 Return
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| − | C/O Unit 73 Interlink Way West
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| − | Bardon Business Park
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| − | Bardon Leicestershire
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| − | LE67 0EJ
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| − | Kindly print out the two forms in the links below as you will need this for the collection. Thank you.
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| − | Link 1: drive.google.com/file/d/0ByF6iq0GfRycb2ZvcFZrR3d1RkU/view?usp=sharing <span style="color:#FF0000">(sample link only)</span>
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| − | Link 2: drive.google.com/file/d/0ByF6iq0GfRycbUtCQTI5SVB0SmM/view?usp=sharing <span style="color:#FF0000">(sample link only)</span>
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| − | (OPTIONAL) After your parcel has been received, please allow up to 2 working days for your refund/replacement to be processed.
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| − | Should you need further assistance, please feel free to message us back. May you have a wonderful day.
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| − | --------------------
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| − | [[file:!.png|left]]
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| − | '''IMPORTANT NOTES:'''
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| − | 1. Change the '''day and time of pick-up'''.
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| − | 2. Change the '''courier'''.
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| − | 3. Change the '''links'''.
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| − | 4. Optional: Specify '''Refund or Replacement'''.
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| − | 5. Edit template accordingly.
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| − | ---------------------
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| − | '''Editor/s:'''
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| − | Willy Balanoyos; Kina Balein
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