Difference between revisions of "Refund Issue"
From crazysales
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Need to refund SKU: HBC-137-13 - Change of mind case | Need to refund SKU: HBC-137-13 - Change of mind case | ||
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'''Formula''': Refund amount = Price of product to be refunded – (Discount amount/Total price of items in the order) x Price of product to be refunded | '''Formula''': Refund amount = Price of product to be refunded – (Discount amount/Total price of items in the order) x Price of product to be refunded | ||
Revision as of 14:42, 20 January 2017
Current > Coupon is disregarded(we refund higher amount than amount customer paid)
Update > Calculate refund amount before requesting refund
e.g. Order ID 59794495
Need to refund SKU: HBC-137-13 - Change of mind case
Formula: Refund amount = Price of product to be refunded – (Discount amount/Total price of items in the order) x Price of product to be refunded
Refund amount = 69.96 –( 15/111.54 ) * 69.96 = 69.96 - 9.4 = $60.56
Refund amount should be $60.56 not $69.96 as requested.
