Difference between revisions of "Refund Issue"
From crazysales
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'''Update''' > Calculate refund amount before requesting refund | '''Update''' > Calculate refund amount before requesting refund | ||
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| + | e.g. Order ID 59794495 | ||
https://admin.crazysales.com.au/admin.php?dpt=custord&sub=new_orders&act=orderdetail&orderID=59794495 | https://admin.crazysales.com.au/admin.php?dpt=custord&sub=new_orders&act=orderdetail&orderID=59794495 | ||
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| + | Need to refund SKU: HBC-137-13 - Change of mind case | ||
[[File:Ri1.jpg]] | [[File:Ri1.jpg]] | ||
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[[File:Ri2.jpg]] | [[File:Ri2.jpg]] | ||
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Refund amount = 69.96 –( 15/111.54 ) * 69.96 = 69.96 - 9.4 = $60.56 | Refund amount = 69.96 –( 15/111.54 ) * 69.96 = 69.96 - 9.4 = $60.56 | ||
Refund amount should be $60.56 not $69.96 as requested. | Refund amount should be $60.56 not $69.96 as requested. | ||
Revision as of 14:39, 20 January 2017
Current > Refund will disregard coupon(we refund higher amount than amount customer paid)
Update > Calculate refund amount before requesting refund
e.g. Order ID 59794495
Need to refund SKU: HBC-137-13 - Change of mind case
Formula: Refund amount = Price of product to be refunded – (Discount amount/Total price of items in the order) x Price of product to be refunded
Refund amount = 69.96 –( 15/111.54 ) * 69.96 = 69.96 - 9.4 = $60.56
Refund amount should be $60.56 not $69.96 as requested.
