Difference between revisions of "Refund Issue"
From crazysales
(Created page with "https://admin.crazysales.com.au/admin.php?dpt=custord&sub=new_orders&act=orderdetail&orderID=59794495 Current > Refund will disregard coupon(we refund higher amount than amou...") |
|||
| Line 1: | Line 1: | ||
https://admin.crazysales.com.au/admin.php?dpt=custord&sub=new_orders&act=orderdetail&orderID=59794495 | https://admin.crazysales.com.au/admin.php?dpt=custord&sub=new_orders&act=orderdetail&orderID=59794495 | ||
| + | |||
| + | [[File:Ri1.jpg]] | ||
Current > Refund will disregard coupon(we refund higher amount than amount customer paid) | Current > Refund will disregard coupon(we refund higher amount than amount customer paid) | ||
| Line 5: | Line 7: | ||
Update > Calculate refund amount before requesting refund | Update > Calculate refund amount before requesting refund | ||
| − | Formula: Refund amount = Price of product to be refunded – (Discount amount/Total price of | + | Formula: Refund amount = Price of product to be refunded – (Discount amount/Total price of items in the order) x Price of product to be refunded |
| + | |||
| + | [[File:Ri2.jpg]] | ||
e.g. Order ID 59794495 | e.g. Order ID 59794495 | ||
Refund amount = 69.96 –( 15/111.54 ) * 69.96 = 69.96 - 9.4 = $60.56 | Refund amount = 69.96 –( 15/111.54 ) * 69.96 = 69.96 - 9.4 = $60.56 | ||
| + | |||
| + | Refund amount should be $60.56 not $69.96 as requested. | ||
Revision as of 14:34, 20 January 2017
Current > Refund will disregard coupon(we refund higher amount than amount customer paid)
Update > Calculate refund amount before requesting refund
Formula: Refund amount = Price of product to be refunded – (Discount amount/Total price of items in the order) x Price of product to be refunded
e.g. Order ID 59794495
Refund amount = 69.96 –( 15/111.54 ) * 69.96 = 69.96 - 9.4 = $60.56
Refund amount should be $60.56 not $69.96 as requested.
