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| − | '''Contents:'''
| + | [[1 Postcode Not Supported for Delivery]] |
| − | '''1 Postcode Not Supported for Delivery'''
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| − | '''2 No Pick Up'''
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| − | '''3 Out Of Stock (Product/Stock Inquiry)'''
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| − | '''4 Compensation for Damaged/Missing Parts'''
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| − | '''5 Tracking Info via YODEL'''
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| − | '''6 Tracking Info via YODEL Drop Ship'''
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| − | '''7 Tracking Info via Royal Mail'''
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| − | '''8 Tracking Info via XDP'''
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| − | '''9 Tracking Info via DPD'''
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| − | '''10 Tracking Info via UPS'''
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| − | '''11 Item Delivered But Not Received'''
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| − | '''12 Order Cannot be Canceled (Order Exported/Dispatched)'''
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| − | '''13 Cannot Change Address (Order Exported/Dispatched)'''
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| | + | [[2 No Pick Up]] |
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| | + | [[3 Out Of Stock]] |
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| − | '''1 Postcode Not Supported for Delivery'''
| + | [[4 Compensation for Damaged/Missing Parts]] |
| − |
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| − | Your interest with our product is highly appreciated. Unfortunately, we do not ship item to Channel Islands, Isle of Wight, Isle of Man,
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| − | Scilly Isles, Scottish Highlands, Scottish Islands, and Northern Ireland. This is because our partner couriers do not support delivery to
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| − | these locations. Thank you for your understanding.
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| − | '''2 No Pick Up'''
| + | [[5 Tracking Info via YODEL]] |
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| − | Your interest with our product is highly appreciated. Unfortunately, pick up is not available in our store. This is because we are tied up
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| − | with a third-party warehouse and do not have our own staff to assist you. However, we make sure that items will be delivered within 3-4
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| − | business days as much as possible. Thank you for your understanding.
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| − | '''3 Out Of Stock (Product/Stock Inquiry)'''
| + | [[6 Tracking Info via YODEL Drop Ship]] |
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| − | We know you have been interested with this item, unfortunately, we do not have any information yet as to whether
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| − | this item will be restocked again or not. As an option, you may visit our website from time to time to keep updated. Thank you.
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| − | '''4 Compensation for Damaged/Missing Parts'''
| + | [[7 Tracking Info via Royal Mail]] |
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| − | We are sorry for the inconvenience. Regarding the case, we are sincerely sorry to inform you that we are not able to send replacement parts as
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| − | we are tied up with a third-party warehouse and do not have our own staff to send the parts to you. In this case, we were wondering if you are
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| − | willing to keep the item should we offer £xxx partial refund. Please let us know if this will be acceptable.
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| − | '''5 Tracking Info via YODEL'''
| + | [[8 Tracking Info via XDP]] |
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| − | Upon checking, we found out that your item was sent out via YODEL with tracking number xxxxxxxxxxx on xxxxxxxxxx. The delivery may take
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| − | 3-4 business days. For item tracking, please contact our service agent YODEL on 0844 755 0117 or visit: myyodel.co.uk/
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| − | Please NOTE that the tracking number will take approximately 1-2 business days to be activated and to be shown up in the website.
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| | | | |
| − | '''6 Tracking Info via YODEL Drop Ship'''
| + | [[9 Tracking Info via DPD]] |
| − |
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| − | Your item was sent out on xxxx via UK Yodel(Drop Ship) with tracking number xxxxxxxxx. Normally, the delivery for this item may take 5-15
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| − | business days. For item tracking, please contact our service agent YODEL on 0844 755 0117 or visit: myyodel.co.uk/
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| − | Please NOTE that the tracking number will take approximately 1-2 business days to be activated and to be shown up in the website.
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| | | | |
| − | '''7 Tracking Info via Royal Mail'''
| + | [[10 Tracking Info via UPS]] |
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| − | Upon checking, we found out that your item was sent out via Royal Mail on xxxx with tracking number xxxx. The estimated time of arrival
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| − | would be 3-5 business days. You may visit royalmail.com/track-your-item or please feel free to contact Royal Mail at 03457 740 740 for
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| − | tracking updates. Please NOTE that the tracking number will take approximately 1-2 business days to be activated and to be shown up in the
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| − | website.
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| | | | |
| − | '''8 Tracking Info via XDP'''
| + | [[11 Item Delivered But Not Received]] |
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| − | Upon checking, we found out that your item was sent out via XDP on xxxx with tracking number xxxx. The estimated time of arrival would be
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| − | 3-5 business days. You may visit www.aftership.com/courier/xdp-uk or please feel free to contact XDP at 0843 1782222 or 30001695733058 for
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| − | tracking updates. Thank you.
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| | | | |
| − | '''9 Tracking Info via DPD'''
| + | [[12 Order Cannot be Canceled (Order Exported/Dispatched)]] |
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| − | Upon checking, we found out that your item was sent out via DPD on xxxx with tracking number xxxx. The estimated time of arrival would be
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| − | 3-5 business days. You may visit www.dpd.co.uk/index.jsp or please feel free to contact DPD at 08445 560 560 or 0121 275 0500 for tracking
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| − | updates.Thank you.
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| − | '''10 Tracking Info via UPS'''
| + | [[13 Cannot Change Address (Order Exported/Dispatched)]] |
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| − | Upon checking, we found out that your item was sent out via UPS on xxxx with tracking number xxxx. The estimated time of arrival would be
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| − | 3-5 business days. You may visit wwwapps.ups.com/WebTracking/track?loc=en_US for tracking updates.
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| − | '''11 Item Delivered But Not Received'''
| + | [[14 How to leave feedback (customer's guide)]] |
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| − | We are sorry to hear that you did not receive the parcel. In this case, we will be conducting an investigation together with our courier and
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| − | it will take 1-2 working days. Once we get a result, we will get back to you with a solution. We are asking for more patience and understanding
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| − | from you. Thank you.
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| − | '''12 Order Cannot be Canceled (Order Exported/Dispatched)'''
| + | [[15 Refund]] |
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| − | We are sorry to inform you that we are unable to cancel your order as it was already sent out after your payment has been confirmed. After an
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| − | order has been paid, it is sent to our warehouse where our automated dispatch process begins and we are unable to interrupt this process. As
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| − | an option for you, you can refuse the parcel upon delivery. The item will be sent back to us and we will process your refund once we receive
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| − | the item. Please notify us as soon as you refused the parcel. Thank you for your cooperation.
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| − | '''13 Cannot Change Address (Order Exported/Dispatched)'''
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| − | We are sorry to inform you that we are unable to change the delivery address you provided upon checkout for your order as it was already sent
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| − | out after your payment was confirmed. After an order has been paid, it is sent to our warehouse where our automated dispatch process begins
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| − | and we are unable to interrupt this process. In this case, the item will still be delivered to the address below:
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| − |
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| − | Address: XXXXXXXXXXX
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| | + | [[16 Change of mind]] |
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