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| − | '''1 Postcode Not Supported for Delivery'''
| + | [[1 Postcode Not Supported for Delivery]] |
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| − | Your interest with our product is highly appreciated. Unfortunately, we do not ship item to Channel Islands, Isle of Wight, Isle of Man,
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| − | Scilly Isles, Scottish Highlands, Scottish Islands, and Northern Ireland. This is because our partner couriers do not support delivery to
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| − | these locations. Thank you for your understanding.
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| − | '''2 No Pick Up'''
| + | [[2 No Pick Up]] |
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| − | Your interest with our product is highly appreciated. Unfortunately, pick up is not available in our store. This is because we are tied up
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| − | with a third-party warehouse and do not have our own staff to assist you. However, we make sure that items will be delivered within 3-4 working
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| − | days as much as possible. Thank you for your understanding.
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| − | '''3 Out Of Stock (Product/Stock Inquiry'''
| + | [[3 Out Of Stock]] |
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| − | We know you have been interested with this item, unfortunately, we do not have any information yet as to whether
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| − | this item will be restocked again or not. As an option, you may visit our website from time to time to keep updated. Thank you.
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| − | '''4 Compensation for Damaged/Missing Parts'''
| + | [[4 Compensation for Damaged/Missing Parts]] |
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| − | We are sorry for the inconvenience. Regarding the case, we are sincerely sorry to inform you that we are not able to send replacement parts as
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| − | we are tied up with a third-party warehouse and do not have our own staff to send the parts to you. In this case, we were wondering if you are
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| − | willing to keep the item should we offer £xxx partial refund. Please let us know if this will be acceptable.
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| − | '''5 Tracking Info via YODEL'''
| + | [[5 Tracking Info via YODEL]] |
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| − | Upon checking, we found out that your item was sent out via YODEL with tracking number xxxxxxxxxxx on xxxxxxxxxx. The delivery may take
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| − | 3-4 business days. For item tracking, please contact our service agent YODEL on 0844 755 0117 or visit: myyodel.co.uk/
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| − | Please NOTE that the tracking number will take approximately 1-2 business days to be activated and to be shown up in the website.
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| − | '''6 Tracking Info via YODEL Drop Ship'''
| + | [[6 Tracking Info via YODEL Drop Ship]] |
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| − | Your item was sent out on xxxx via UK Yodel(Drop Ship) with tracking number xxxxxxxxx. Normally, the delivery for this item may take 5-15
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| − | working days. For item tracking, please contact our service agent YODEL on 0844 755 0117 or visit: myyodel.co.uk/
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| − | Please NOTE that the tracking number will take approximately 1-2 business days to be activated and to be shown up in the website.
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| − | '''7 Tracking Info via Royal Mail'''
| + | [[7 Tracking Info via Royal Mail]] |
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| − | Upon checking, we found out that your item was sent out via Royal Mail on xxxx with tracking number xxxx. The estimated time of arrival would be
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| − | 3-5 working days. You may visit royalmail.com/track-your-item or please feel free to contact Royal Mail at 03457 740 740 for tracking updates.
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| − | Please NOTE that the tracking number will take approximately 1-2 business days to be activated and to be shown up in the website.
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| − | '''8 Tracking Info via XDP'''
| + | [[8 Tracking Info via XDP]] |
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| − | Upon checking, we found out that your item was sent out via XDP on xxxx with tracking number xxxx. The estimated time of arrival would be
| + | [[9 Tracking Info via DPD]] |
| − | 3-5 working days. You may visit www.aftership.com/courier/xdp-uk or please feel free to contact XDP at 0843 1782222 or 30001695733058 for tracking
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| − | updates. Thank you.
| + | [[10 Tracking Info via UPS]] |
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| | + | [[11 Item Delivered But Not Received]] |
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| | + | [[12 Order Cannot be Canceled (Order Exported/Dispatched)]] |
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| | + | [[13 Cannot Change Address (Order Exported/Dispatched)]] |
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| | + | [[14 How to leave feedback (customer's guide)]] |
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| | + | [[15 Refund]] |
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| | + | [[16 Change of mind]] |
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| − | '''9 Tracking Info via DPD'''
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| − | Upon checking, we found out that your item was sent out via DPD on xxxx with tracking number xxxx. The estimated time of arrival would be
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| − | 3-5 working days. You may visit www.dpd.co.uk/index.jsp or please feel free to contact DPD at 08445 560 560 or 0121 275 0500 for tracking updates.
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| − | Thank you.
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| − | '''10 Tracking Info via UPS''' | + | '''Editor/s:''' |
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| − | Upon checking, we found out that your item was sent out via UPS on xxxx with tracking number xxxx. The estimated time of arrival would be 3-5 | + | Willy Balanoyos |
| − | working days. You may visit wwwapps.ups.com/WebTracking/track?loc=en_US for tracking updates.
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