Difference between revisions of "QUALITY UPDATES"
From crazysales
| Line 1: | Line 1: | ||
08/JUL/2016 | 08/JUL/2016 | ||
| − | * Customer service representatives are required to choose the correct TYPE (type of customer's issue/concern) | + | * Customer service representatives are required to choose the correct TYPE (type of customer's issue/concern) in Kayako emails. Incorrect choices of types will be marked down in their QA scores related to Tools from 11-Jul-2016 onwards. |
10/FEB/2016 | 10/FEB/2016 | ||
* As the ebay messaging upgraded it's feature, we don't need to ask the customer to send the photo/s to ozauction@gmail.com just ask customer to directly send the photo/s via ebay messaging.<br/> | * As the ebay messaging upgraded it's feature, we don't need to ask the customer to send the photo/s to ozauction@gmail.com just ask customer to directly send the photo/s via ebay messaging.<br/> | ||
Revision as of 11:17, 8 July 2016
08/JUL/2016
- Customer service representatives are required to choose the correct TYPE (type of customer's issue/concern) in Kayako emails. Incorrect choices of types will be marked down in their QA scores related to Tools from 11-Jul-2016 onwards.
10/FEB/2016
- As the ebay messaging upgraded it's feature, we don't need to ask the customer to send the photo/s to ozauction@gmail.com just ask customer to directly send the photo/s via ebay messaging.
