Difference between revisions of "QUALITY UPDATES"
From crazysales
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| − | 10/ | + | 08/JUL/2016 |
| + | * Customer service representatives are required to choose the correct TYPE (type of customer's issue/concern) i Kayako. Incorrect choices of types will be marked down in their QA scores related to Tools. | ||
| + | |||
| + | 10/FEB/2016 | ||
* As the ebay messaging upgraded it's feature, we don't need to ask the customer to send the photo/s to ozauction@gmail.com just ask customer to directly send the photo/s via ebay messaging.<br/> | * As the ebay messaging upgraded it's feature, we don't need to ask the customer to send the photo/s to ozauction@gmail.com just ask customer to directly send the photo/s via ebay messaging.<br/> | ||
Revision as of 11:15, 8 July 2016
08/JUL/2016
- Customer service representatives are required to choose the correct TYPE (type of customer's issue/concern) i Kayako. Incorrect choices of types will be marked down in their QA scores related to Tools.
10/FEB/2016
- As the ebay messaging upgraded it's feature, we don't need to ask the customer to send the photo/s to ozauction@gmail.com just ask customer to directly send the photo/s via ebay messaging.
