Difference between revisions of "Unpaid(1)"

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2. Go to eBay backend > http://k2b-bulk.ebay.com.au/ws/eBayISAPI.dll?SalesRecordConsole&searchField=BuyerId&message=&guest=1&currentPage=SCSold&searchValues=jane&guest=1<br/>
 
2. Go to eBay backend > http://k2b-bulk.ebay.com.au/ws/eBayISAPI.dll?SalesRecordConsole&searchField=BuyerId&message=&guest=1&currentPage=SCSold&searchValues=jane&guest=1<br/>
 
3. Choose "buyer ID" from the drop down list<br/>
 
3. Choose "buyer ID" from the drop down list<br/>
 +
[[File:Capture11.JPG]]<br/>
 
4. Enter the buyer ID<br/>
 
4. Enter the buyer ID<br/>
 
5. Click Search<br/>
 
5. Click Search<br/>
 +
[[File:Capture12.JPG]]<br/>
 
6. Choose "Cancel order" from the drop down list<br/>
 
6. Choose "Cancel order" from the drop down list<br/>
7. Choose "The buyer asked to cancel the order, or there's an issue with buyer's address" from the drop down list<br/>
+
[[File:Captur13.JPG]]<br/>
8. Click "Continue"
+
7. Choose appropriate reason<br>
 +
8. Click "Continue"<br/>
 +
[[File:Capture15.JPG]]<br/>
 +
 
 +
'''SUGGESTED TEMPLATE:'''
 +
 
 +
We have cancelled your order. Please go to resolution centre to confirm cancellation. Thank you.

Latest revision as of 17:53, 1 July 2016

1. Get eBay user ID
2. Go to eBay backend > http://k2b-bulk.ebay.com.au/ws/eBayISAPI.dll?SalesRecordConsole&searchField=BuyerId&message=&guest=1&currentPage=SCSold&searchValues=jane&guest=1
3. Choose "buyer ID" from the drop down list
Capture11.JPG
4. Enter the buyer ID
5. Click Search
Capture12.JPG
6. Choose "Cancel order" from the drop down list
Captur13.JPG
7. Choose appropriate reason
8. Click "Continue"
Capture15.JPG

SUGGESTED TEMPLATE:

We have cancelled your order. Please go to resolution centre to confirm cancellation. Thank you.