Difference between revisions of "Paid(1)"
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6. Choose "Cancel order" from the drop down list<br/> | 6. Choose "Cancel order" from the drop down list<br/> | ||
[[File:Captur13.JPG]]<br/> | [[File:Captur13.JPG]]<br/> | ||
| − | 7. Choose | + | 7. Choose appropriate reason<br> |
| − | + | ||
8. Click "Continue"<br/> | 8. Click "Continue"<br/> | ||
[[File:Capture15.JPG]]<br/> | [[File:Capture15.JPG]]<br/> | ||
Revision as of 17:45, 1 July 2016
NOTE:
This only applies for: -Orders that needs to be fully refunded -Item not yet dispatched
1. Get eBay user ID
2. Go to eBay backend > http://k2b-bulk.ebay.com.au/ws/eBayISAPI.dll?SalesRecordConsole&searchField=BuyerId&message=&guest=1¤tPage=SCSold&searchValues=jane&guest=1
3. Choose "buyer ID" from the drop down list
4. Enter the buyer ID
5. Click Search
6. Choose "Cancel order" from the drop down list
7. Choose appropriate reason
8. Click "Continue"
9. Click "Send Refund"
10. Process refund at the backend
- How to submit refund request(backend)
11. Record the refund in RMAgent
- How to record refund in RMAgent
12. Cancel the transaction in eBay to get FVF
- How to cancel a transaction
13. Record the cancellation at the edit grid if customer disagrees to cancel order or too late to cancel order - link below
https://docs.google.com/spreadsheets/d/11EL6N6Xp_jO15lVRYpYeWgODos1c3DxBXzens2CZ_8Y/edit
