Difference between revisions of "Sending Outbound Message in Temu"
From crazysales
(Created page with "*To send an outbound message via Temu, first you have to copy the '''Temu Order ID''' which starts with 'PO' from the CS Backend. :File:Temuoutboundmessage1.png<b...") |
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*To send an outbound message via Temu, first you have to copy the '''Temu Order ID''' which starts with 'PO' from the CS Backend. | *To send an outbound message via Temu, first you have to copy the '''Temu Order ID''' which starts with 'PO' from the CS Backend. | ||
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:[[File:Temuoutboundmessage1.png|1000px|]]<br> | :[[File:Temuoutboundmessage1.png|1000px|]]<br> | ||
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*Then go to Seller Center page in Temu, click '''Orders''', select '''Manage Orders''' and search for the order using the Temu Order ID. | *Then go to Seller Center page in Temu, click '''Orders''', select '''Manage Orders''' and search for the order using the Temu Order ID. | ||
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:[[File:Temuoutboundmessage2.png|1000px|]]<br> | :[[File:Temuoutboundmessage2.png|1000px|]]<br> | ||
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*On the search result, ensure the filter for Order status is set to '''All'''. When the order is displayed, simply click on the message icon next to the '''Buyer name''': | *On the search result, ensure the filter for Order status is set to '''All'''. When the order is displayed, simply click on the message icon next to the '''Buyer name''': | ||
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:[[File:Temuoutboundmessage3.png|1000px|]]<br> | :[[File:Temuoutboundmessage3.png|1000px|]]<br> | ||
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*You will be redirected to the '''Contact Buyer''' page. Select the '''Reason for contact'''. | *You will be redirected to the '''Contact Buyer''' page. Select the '''Reason for contact'''. | ||
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:[[File:Temuoutboundmessage4.png|1000px|]]<br> | :[[File:Temuoutboundmessage4.png|1000px|]]<br> | ||
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*Enter your message in '''500 characters''' or less and click on '''Preview''' when done. | *Enter your message in '''500 characters''' or less and click on '''Preview''' when done. | ||
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:[[File:Temuoutboundmessage5.png|1000px|]]<br> | :[[File:Temuoutboundmessage5.png|1000px|]]<br> | ||
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*Review your message and click '''OK''' to send. | *Review your message and click '''OK''' to send. | ||
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:[[File:Temuoutboundmessage6.png|1000px|]]<br> | :[[File:Temuoutboundmessage6.png|1000px|]]<br> | ||
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| + | *When logging notes in CS Backend, you can use the '''link of the message''' or simply use the '''Temu Order ID''' so that it would be easier to locate the message if you need to send a followup or an update. | ||
| + | *Please also note that we can only send a maximum of 3 proactive messages to the buyer. | ||
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| + | :[[File:Proactivereached.png|1000px|]]<br> | ||
Latest revision as of 12:51, 2 October 2025
- To send an outbound message via Temu, first you have to copy the Temu Order ID which starts with 'PO' from the CS Backend.
- Then go to Seller Center page in Temu, click Orders, select Manage Orders and search for the order using the Temu Order ID.
- On the search result, ensure the filter for Order status is set to All. When the order is displayed, simply click on the message icon next to the Buyer name:
- You will be redirected to the Contact Buyer page. Select the Reason for contact.
- Enter your message in 500 characters or less and click on Preview when done.
- Review your message and click OK to send.
- When logging notes in CS Backend, you can use the link of the message or simply use the Temu Order ID so that it would be easier to locate the message if you need to send a followup or an update.
- Please also note that we can only send a maximum of 3 proactive messages to the buyer.
