Difference between revisions of "(eBay) order cancellation to get FVF"

Latest revision as of 15:01, 10 June 2016

Cancel the order in eBay backend. This process needs to be done to ALL Ebay orders wherein Change of Mind, Warranty Claims and Ordered by Mistake is observed in the case.

         If no "Cancel Order" option, cancel the order here >> http://res.ebay.com.au/ws/eBayISAPI.dll?CreateDispute&DisputeReason=2&guest=1

         Record the details here >> https://docs.google.com/spreadsheets/d/11EL6N6Xp_jO15lVRYpYeWgODos1c3DxBXzens2CZ_8Y/edit#gid=2008184689

For cases that customer does not respond to the request within 7 days, we can still cancel order on our end and get the FVF through resolution center >> http://res.ebay.com.au/ws/eBayISAPI.dll?ResolutionCenter&p=Last30Days&cf=17

Step 1: Click this >>

This will appear >>

Step 2: Click "Take Action"

Step 3: Click "Continue" and choose "I want to end communication with the buyer."

Step 4: Click "Close case"

Revision as of 18:10, 20 April 2016 (edit) Admin (Talk \| contribs) (Created page with "*Cancel the order in eBay backend. If no "Cancel Order" option, cancel the order here >> http://res.ebay.com.au/ws/eBayISAPI.dll?CreateDispute&DisputeReason=2&gues...")		Latest revision as of 15:01, 10 June 2016 (edit) (undo) Admin (Talk \| contribs)
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−	*Cancel the order in eBay backend.	+	*Cancel the order in eBay backend. This process needs to be done to ALL Ebay orders wherein Change of Mind, Warranty Claims and Ordered by Mistake is observed in the case.

	If no "Cancel Order" option, cancel the order here >> http://res.ebay.com.au/ws/eBayISAPI.dll?CreateDispute&DisputeReason=2&guest=1		If no "Cancel Order" option, cancel the order here >> http://res.ebay.com.au/ws/eBayISAPI.dll?CreateDispute&DisputeReason=2&guest=1