Difference between revisions of "Reship Parts"
From crazysales
(Created page with " -------- * At the Seller Center page, go to '''Orders''' > '''Manage orders''' > '''Action needed''' and check if there is an open Reshipment request. -------- :File:Reship...") |
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| − | * Take note of the deadline. If the information provided is not enough for us to proceed with the replacement (for example no specific parts numbers, no picture of manual, no qty specified) please contact the customer first. If the information is enough, escalate the issue to technical team immediately. Click '''Agree to reshipment''' once the technical team approves sending replacement part/s | + | * Take note of the deadline. If the information provided is not enough for us to proceed with the replacement (for example no specific parts numbers, no picture of manual, no qty specified) please contact the customer first. If the information is enough, escalate the issue to technical team immediately. Click '''Agree to reshipment''' once the technical team approves sending replacement part/s. Click '''Refusal to reship''' if the issue is being resolved with partial or full refund. |
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:[[File:Reshipment4.png|1000px|]] | :[[File:Reshipment4.png|1000px|]] | ||
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| + | * Click '''Confirm''' and make sure to upload the tracking information within '''7 business days'''. | ||
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| + | :[[File:Reship1teamu1.png|1000px|]] | ||
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| + | -------- | ||
| + | * Once the tracking number is available, upload the tracking information by clicking on '''Reship package'''. | ||
| + | -------- | ||
| + | :[[File:Reship1teamu2.png|1000px|]] | ||
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| + | * Select the '''Courier''' and enter the '''tracking number''' and click '''Submit'''. | ||
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| + | :[[File:Reship1teamu3.png|1000px|]] | ||
Latest revision as of 20:11, 24 September 2025
- At the Seller Center page, go to Orders > Manage orders > Action needed and check if there is an open Reshipment request.
- Go to Reship parts and check if there is an open Reshipment request under Unshipped. You can get the Temu Order ID to to find the order in CS Backend. Review the issue and the pictures/video attached if there is any.
- Take note of the deadline. If the information provided is not enough for us to proceed with the replacement (for example no specific parts numbers, no picture of manual, no qty specified) please contact the customer first. If the information is enough, escalate the issue to technical team immediately. Click Agree to reshipment once the technical team approves sending replacement part/s. Click Refusal to reship if the issue is being resolved with partial or full refund.
- Click Confirm and make sure to upload the tracking information within 7 business days.
- Once the tracking number is available, upload the tracking information by clicking on Reship package.
- Select the Courier and enter the tracking number and click Submit.
