Difference between revisions of "How to Accept Order Violation"
From crazysales
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| − | *For '''delayed delivery''', track the parcel | + | *For '''delayed delivery''', track the parcel to see if there is any issue on the buyer/courier that has caused the delay. For example, if the delivery was delayed due to failed attempted delivery but the address is correct/complete, we cannot appeal the violation because there is no clear proof that this is the buyer's error. |
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:[[File:Temuviolations3.png|600px|]]<br> | :[[File:Temuviolations3.png|600px|]]<br> | ||
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| − | *In this case, we will accept the violation. Click on '''Deal with | + | *In this case and for all undelivered orders without evident issue, we will accept the violation. Click on '''Deal with violations'''. |
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:[[File:Temuviolations4.png|1000px|]]<br> | :[[File:Temuviolations4.png|1000px|]]<br> | ||
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| − | *In the violation details, it will show that the status is now '''Completed''' and '''Accepted'''. Technically, you have completed the action in accepting a violation. However, in this case, you can then click the Temu Order ID to be able to contact customer regarding redelivery. | + | *In the violation details, it will show that the status is now '''Completed''' and '''Accepted'''. In this case, you will need to add a '''refund request in CS Backend''' for the corresponding amount for the violation. Technically, you have completed the action in accepting a violation. However, in this case, you can then click the Temu Order ID to be able to contact customer regarding redelivery. |
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:[[File:Temuviolations7.png|1000px|]]<br> | :[[File:Temuviolations7.png|1000px|]]<br> | ||
Revision as of 15:47, 22 September 2025
- At the Seller Center in Temu, go to Performance and select Violations. Check the list of current violations and click on View details to check the issue.
- You can click on the Temu Order ID and use it to open the order in CS backend to review the order. Check the reason of the violation and validate it before dealing with the violation.
- For delayed delivery, track the parcel to see if there is any issue on the buyer/courier that has caused the delay. For example, if the delivery was delayed due to failed attempted delivery but the address is correct/complete, we cannot appeal the violation because there is no clear proof that this is the buyer's error.
- In this case and for all undelivered orders without evident issue, we will accept the violation. Click on Deal with violations.
- To accept, click on Acknowledge the violation, tick on the waiver and then Submit.
- Click Confirm.
- In the violation details, it will show that the status is now Completed and Accepted. In this case, you will need to add a refund request in CS Backend for the corresponding amount for the violation. Technically, you have completed the action in accepting a violation. However, in this case, you can then click the Temu Order ID to be able to contact customer regarding redelivery.
- You will be redirected to the Order details page, then click on the message icon next to Contact buyer.
- Select Reason for contact, enter your message to the buyer and click Preview.
- Review your message and click on OK to send.
