Difference between revisions of "Paid(1)"
| Line 19: | Line 19: | ||
12. Cancel the transaction in eBay to get FVF <br/> | 12. Cancel the transaction in eBay to get FVF <br/> | ||
- [[How to cancel a transaction]] <br/> | - [[How to cancel a transaction]] <br/> | ||
| − | 13. Record the cancellation at the edit grid - link below<br/> | + | 13. Record the cancellation at the edit grid if customer disagrees to cancel order- link below<br/> |
https://docs.google.com/spreadsheets/d/11EL6N6Xp_jO15lVRYpYeWgODos1c3DxBXzens2CZ_8Y/edit<br/><br/> | https://docs.google.com/spreadsheets/d/11EL6N6Xp_jO15lVRYpYeWgODos1c3DxBXzens2CZ_8Y/edit<br/><br/> | ||
Revision as of 17:43, 20 April 2016
1. Get eBay user ID
2. Go to eBay backend > http://k2b-bulk.ebay.com.au/ws/eBayISAPI.dll?SalesRecordConsole&searchField=BuyerId&message=&guest=1¤tPage=SCSold&searchValues=jane&guest=1
3. Choose "buyer ID" from the drop down list
4. Enter the buyer ID
5. Click Search
6. Choose "Cancel order" from the drop down list
7. Choose "The buyer asked to cancel the order, or there's an issue with buyer's address" from the drop down list
File:Capture14.JPG
8. Click "Continue"
9. Click "Send Refund"
10. Process refund at the backend
- How to submit refund request(backend)
11. Record the refund in RMAgent
- How to record refund in RMAgent
12. Cancel the transaction in eBay to get FVF
- How to cancel a transaction
13. Record the cancellation at the edit grid if customer disagrees to cancel order- link below
https://docs.google.com/spreadsheets/d/11EL6N6Xp_jO15lVRYpYeWgODos1c3DxBXzens2CZ_8Y/edit
