Difference between revisions of "Paid(1)"
| Line 12: | Line 12: | ||
8. Click "Continue"<br/> | 8. Click "Continue"<br/> | ||
[[File:Capture15.JPG]]<br/> | [[File:Capture15.JPG]]<br/> | ||
| − | 9. Click "Send Refund" | + | 9. Click "Send Refund"<br/> |
10. Process refund at the backend <br/> | 10. Process refund at the backend <br/> | ||
- [[How to submit refund request(backend)]] <br/> | - [[How to submit refund request(backend)]] <br/> | ||
Revision as of 14:04, 5 February 2016
1. Get eBay user ID
2. Go to eBay backend > http://k2b-bulk.ebay.com.au/ws/eBayISAPI.dll?SalesRecordConsole&searchField=BuyerId&message=&guest=1¤tPage=SCSold&searchValues=jane&guest=1
3. Choose "buyer ID" from the drop down list
4. Enter the buyer ID
5. Click Search
6. Choose "Cancel order" from the drop down list
7. Choose "The buyer asked to cancel the order, or there's an issue with buyer's address" from the drop down list
File:Capture14.JPG
8. Click "Continue"
9. Click "Send Refund"
10. Process refund at the backend
- How to submit refund request(backend)
11. Record the refund in RMAgent
- How to record refund in RMAgent
12. Cancel the transaction in eBay to get FVF
- How to cancel a transaction
13. Record the cancellation at the edit grid - link below
https://docs.google.com/spreadsheets/d/11EL6N6Xp_jO15lVRYpYeWgODos1c3DxBXzens2CZ_8Y/edit
