Difference between revisions of "Paid"
(Created page with "1. Get the order ID/email ID/phone number/receiver name/shipping address<br/> 2. Search for the order - backend<br/> 3. Check if the label has been printed... <br/><br/> *If...") |
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*If not..<br/><br/> | *If not..<br/><br/> | ||
| − | a. Choose "Cancel Order" | + | a. Choose "Cancel Order" from the drop down list at the bottom left page<br/> |
b. Click "Internal Only"<br/> | b. Click "Internal Only"<br/> | ||
c. Put a note at the backend <br/><br/> | c. Put a note at the backend <br/><br/> | ||
Latest revision as of 13:28, 5 February 2016
1. Get the order ID/email ID/phone number/receiver name/shipping address
2. Search for the order - backend
3. Check if the label has been printed...
- If yes, inform customer that we cannot cancel the order.
>>
Sorry for the problem encountered. For your information, we are unable to change/add items once an order has been generated. And we are unable to cancel orders once you have made payment. After an order has been paid, it is sent to our warehouse where our automated dispatch process begins and we are unable to interrupt this process.
We encourage all customers to check their order quantity and items before completing checkout to avoid any disappointment due to the wrong order being placed. Thank you for your attention.
However, since we offer 30 Day Change of Mind policy, if you do not want to keep the product, you can get it returned for item price refund.
>>
- If not..
a. Choose "Cancel Order" from the drop down list at the bottom left page
b. Click "Internal Only"
c. Put a note at the backend
>>
TICKET ID XXXXXX
-cancel order
>>
d. Click "Internal Only"
e. Proceed with the refund process
Crazysales refund
