Difference between revisions of "How to process refund via eBay"
From crazysales
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| − | + | For orders that needs to be fully refunded with open cases(eBay case), accounting department will not be able to process the refund. In this case, you will need to process the refund directly via eBay. Instructions below. | |
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| + | NOTE: Not applicable for partial refunds. | ||
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| − | 1. Open the Ticket | + | 1. Open the Ticket '''"see request details"''' and '''"click"''' |
[[File:RefundViaEBay-001.jpg|eBay Case]] | [[File:RefundViaEBay-001.jpg|eBay Case]] | ||
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[[File:RefundViaEBay-002.jpg|eBay Message]] | [[File:RefundViaEBay-002.jpg|eBay Message]] | ||
| − | 3. Scroll down to see options to refund customer: | + | 3. '''"Scroll down"''' to see options to '''"refund customer"''': |
[[File:RefundViaEBay-003.jpg|Refund Options]] | [[File:RefundViaEBay-003.jpg|Refund Options]] | ||
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[[File:RefundViaEBay-004.jpg|Confirmation Screen]] | [[File:RefundViaEBay-004.jpg|Confirmation Screen]] | ||
| − | 5. You will see the refund now process and Transaction ID is available to check: | + | 5. You will see the '''"refund now process"''' and '''"Transaction ID"''' is available to check: |
[[File:RefundViaEBay-005.jpg|Transaction ID]] | [[File:RefundViaEBay-005.jpg|Transaction ID]] | ||
| − | 6. Proceed to backend to process the refund. See link below for details on how to process a refund: | + | 6. Proceed to backend to '''"process"''' the refund. See link below for details on how to process a refund: |
| − | * [[How to | + | * [[How to submit refund request(backend)]] [[File:Point.jpg|refund]] |
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Editor/s: Edmund Thay | Editor/s: Edmund Thay | ||
Latest revision as of 13:13, 5 February 2016
For orders that needs to be fully refunded with open cases(eBay case), accounting department will not be able to process the refund. In this case, you will need to process the refund directly via eBay. Instructions below.
NOTE: Not applicable for partial refunds.
1. Open the Ticket "see request details" and "click"
2. It will open ebay page:
3. "Scroll down" to see options to "refund customer":
4. Refund the buyer:
5. You will see the "refund now process" and "Transaction ID" is available to check:
6. Proceed to backend to "process" the refund. See link below for details on how to process a refund:
* How to submit refund request(backend)
Editor/s: Edmund Thay
