Difference between revisions of "With photo"
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| + | '''*CANNOT REPLACE PARTS'''<br/><br/> | ||
'''1. Item is less than or equal to $30'''<br/> | '''1. Item is less than or equal to $30'''<br/> | ||
| − | If the item is usable or has minor damage, offer compensation > if customer refused to take the offer > process refund or send replacement depending on the availability of the item. | + | If the item is usable or has minor damage, offer compensation > if customer refused to take the offer > process refund or send replacement depending on the availability of the item.<br/> |
'''2. Item is greater than $30 but is less than $61'''<br/> | '''2. Item is greater than $30 but is less than $61'''<br/> | ||
| − | If the item is usable or has minor damage, offer compensation > if customer refused to take the offer > process refund or send replacement depending on the availability of the item. | + | If the item is usable or has minor damage, offer compensation > if customer refused to take the offer > process refund or send replacement depending on the availability of the item.<br/> |
'''3. Item is greater than $60 but not wood product'''<br/> | '''3. Item is greater than $60 but not wood product'''<br/> | ||
| − | If the item is usable or has minor damage, offer compensation | + | If the item is usable or has minor damage, offer compensation > if customer refused to take the offer > provide return details then offer refund or replacement.<br/> |
| + | |||
| + | OR<br/><br/> | ||
| + | |||
| + | Check if customer can get the item checked locally and get repair quotation - if the price is reasonable, shoulder repair cost.<br/><br/> | ||
| + | |||
| + | NOTE:<br/> | ||
| + | Check customer's message and judge if the item is usable. If not, DO NOT OFFER PARTIAL REFUND.<br/><br/> | ||
| + | '''*CAN REPLACE PARTS'''<br/> | ||
| + | 1. Ask customer to specify part needed. <br/> | ||
| + | 2. Add job to RMAgent.<br/> | ||
Latest revision as of 20:40, 4 February 2016
*CANNOT REPLACE PARTS
1. Item is less than or equal to $30
If the item is usable or has minor damage, offer compensation > if customer refused to take the offer > process refund or send replacement depending on the availability of the item.
2. Item is greater than $30 but is less than $61
If the item is usable or has minor damage, offer compensation > if customer refused to take the offer > process refund or send replacement depending on the availability of the item.
3. Item is greater than $60 but not wood product
If the item is usable or has minor damage, offer compensation > if customer refused to take the offer > provide return details then offer refund or replacement.
OR
Check if customer can get the item checked locally and get repair quotation - if the price is reasonable, shoulder repair cost.
NOTE:
Check customer's message and judge if the item is usable. If not, DO NOT OFFER PARTIAL REFUND.
*CAN REPLACE PARTS
1. Ask customer to specify part needed.
2. Add job to RMAgent.
