Difference between revisions of "With photo"
| Line 10: | Line 10: | ||
Check if customer can get the item checked locally and get repair quotation - if the price is reasonable, shoulder repair cost.<br/><br/> | Check if customer can get the item checked locally and get repair quotation - if the price is reasonable, shoulder repair cost.<br/><br/> | ||
| − | NOTE: Check customer's message and judge if the item is usable. If not, DO NOT OFFER PARTIAL REFUND. | + | NOTE:<br/> |
| + | Check customer's message and judge if the item is usable. If not, DO NOT OFFER PARTIAL REFUND.<br/> | ||
| + | Check if can replace parts. | ||
Revision as of 20:33, 4 February 2016
1. Item is less than or equal to $30
If the item is usable or has minor damage, offer compensation > if customer refused to take the offer > process refund or send replacement depending on the availability of the item.
2. Item is greater than $30 but is less than $61
If the item is usable or has minor damage, offer compensation > if customer refused to take the offer > process refund or send replacement depending on the availability of the item.
3. Item is greater than $60 but not wood product
If the item is usable or has minor damage, offer compensation > if customer refused to take the offer > provide return details then offer refund or replacement.
OR
Check if customer can get the item checked locally and get repair quotation - if the price is reasonable, shoulder repair cost.
NOTE:
Check customer's message and judge if the item is usable. If not, DO NOT OFFER PARTIAL REFUND.
Check if can replace parts.
