Difference between revisions of "Call flow"

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'''* How to call customer (up selling)'''  
 
'''* How to call customer (up selling)'''  
  
   - Hi, Good am / pm! This is (Name) in behalf of (Queue), we saw that you ordered a (Item) from us.  
+
   - Hi, Good am / pm! This is '''(Name)''' in behalf of '''(Queue)''', we saw that you ordered a '''(Item)''' from us.  
 
     Just wondering how is the product so far?
 
     Just wondering how is the product so far?
  
   - I see, Thank you for your feedback on the item, btw, do you need extra (XXX) for your item?  
+
   - I see, Thank you for your feedback on the item, btw, do you need extra '''(XXX)''' for your item?  
     I can give you a special offer of less xxxx if you buy now...
+
     I can give you a special offer of less '''(XXX)''' if you buy now...
  
   - or you can actually buy xxxx to use for your product and adds this benefit xxxx which i can offer less xxx if you buy now.
+
   - or you can actually buy '''(XXX)''' to use for your product and adds this benefit '''(XXX)'''which i can offer less xxx if you buy now.
  
   (Ending Script)
+
   '''(Ending Script)'''
 
   - Again this is xxxx Thank you for your time and Have a great day ahead!
 
   - Again this is xxxx Thank you for your time and Have a great day ahead!

Revision as of 13:01, 22 October 2015

* How to call customer (up selling)

 - Hi, Good am / pm! This is (Name) in behalf of (Queue), we saw that you ordered a (Item) from us. 
   Just wondering how is the product so far?
 - I see, Thank you for your feedback on the item, btw, do you need extra (XXX) for your item? 
   I can give you a special offer of less (XXX) if you buy now...
 - or you can actually buy (XXX) to use for your product and adds this benefit (XXX)which i can offer less xxx if you buy now.
 (Ending Script)
 - Again this is xxxx Thank you for your time and Have a great day ahead!