Difference between revisions of "Change of mind -Bunnings/Woolworths"

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*'''Bunnings Australia:'''
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'''<span style="color:#FF0000">REMINDER: Change of Mind policy may not be applicable for Specific Items due to hygienic reasons, please check on the listing page or ask for support first. '''<br>
  
−
We understand that sometimes decisions change, and we want to assist you in the return process. If you've experienced a change of mind regarding your recent purchase from Bunnings Australia, please follow these instructions:
 
  
−
-You have 30 days from the date of purchase to return the item.<br>
+
'''<span style="color:#0000CD">ASK FOR PHOTOS:'''<br>
−
-Ensure the item is in its original condition and accompanied by proof of purchase.<br>
+
'''<span style="color:#0000CD">If no photos provided to show the status of the item & customer did not mention if the package was opened or item was used or not, request for photos in the initial email using the template below:'''
−
-Return the item to any Bunnings store to initiate the return process.<br>
+
−
-The store staff will assist you with processing the return.<br>
+
  
−
Once our team receives the item, we will process the refund via the original payment method, and the details will be communicated to you online.
+
We understand that you wish to return your order for a refund due to change of mind (xxxinsert exact reasonxxx). Please note that:
  
 +
• Item to be returned must be in their original resalable condition with all tags and packaging (ready to be put back on the shelf).<br>
 +
• The item/s are NOT opened, used, worn or damaged.<br>
 +
• The refund amount will not include delivery costs.<br>
 +
• The return of the item is the responsibility of the buyer.<br>
  
−
*'''Woolworth Australia:'''
+
In this case, our technical team will require photos to check if the item is eligible for return. Please send us photos showing that the parcel/package is unopened and still in the original resalable condition. <br>
  
−
We understand that sometimes decisions change, and we want to assist you in the return process. If you've experienced a change of mind regarding your recent purchase from Woolworths Australia, please follow these instructions:
+
Once we receive the photos, we will forward them to our technical team for approval. Thank you for your cooperation.
  
−
- You have 30 days from the date of purchase to return the item.<br>
+
------------
−
- Ensure the item is in its original condition and accompanied by proof of purchase.<br>
+
−
- Return the item to any Woolworths store to initiate the return process.<br>
+
−
- The store staff will assist you with processing the return.<br>
+
  
−
Once our team receives the item, we will process the refund via the original payment method, and the details will be communicated to you online.
+
 
 +
 
 +
'''<span style="color:#0000CD">WITH PHOTOS (ELIGIBLE FOR RETURN)'''<br>
 +
'''<span style="color:#0000CD">If photos are already provided in the initial email showing item is in a good and original packaging and unopened/sealed, item is unused, use the template below'''
 +
 
 +
We understand that you wish to return your order for a refund due to change of mind (xxxinsert exact reasonxxx). Please note that:
 +
 
 +
• Item to be returned must be in their original resalable condition with all tags and packaging (ready to be put back on the shelf).<br>
 +
• The item/s are NOT opened, used, worn or damaged.<br>
 +
• The refund amount will not include delivery costs. <br>
 +
• The return of the item is the responsibility of the buyer.<br>
 +
 
 +
We have checked the photos your provided and your return has been approved. To return the item, please follow the steps below:
 +
 
 +
1. Kindly write your RETURN AUTHORIZATION or RA number which is RAXXXXXX on a piece of paper and include it in the parcel. To keep the original packaging in a resalable condition, please DO NOT write or mark directly on the product's box. Instead, write your RA number on a separate piece of paper and securely place it inside the package or attach it to the outside in a clear pouch or document sleeve.<br>
 +
 
 +
2. Please make sure that ALL ACCESSORIES (if applicable) that came along the original packaging of your parcel is included upon return of the item back to us for an immediate refund process.<br>
 +
 
 +
3. Take a photo of the package. (This will be used just in case there will be issues with the courier mishandling the item)<br>
 +
 
 +
4. Please proceed in sending the item back to us at the address shown below:<br>
 +
 
 +
2/5 Brear St,<br>
 +
Springvale VIC 3171<br>
 +
 
 +
In addition, we strongly suggest if you could kindly use REGISTERED MAIL in order to obtain a receipt with tracking number for both parties to immediately locate the whereabouts of your parcel by using the postal service system. This can also provide an assurance that your parcel will be received from our warehouse and that your refund request will be processed on a timely manner. Please note that all returned items will be reviewed upon receiving the item to ensure that they meet the terms and conditions listed on our 30 Day Change of Mind Policy. Goods that do not match the terms and conditions will be returned to you at your cost.
 +
 +
 
 +
 
 +
-----
 +
 
 +
 
 +
'''<span style="color:#0000CD">PHOTOS PROVIDED AFTER YOU REQUESTED (ELIGIBLE FOR RETURN):'''<br>
 +
'''<span style="color:#0000CD">If photos are provided after you requested and they are showing item is in the original packaging and in good condition, unopened/sealed, use the template below:'''
 +
 
 +
Thank you for providing us the photos requested. We have checked them and your return has been approved. To return the item, please follow the steps below:
 +
 
 +
1. Kindly write your RETURN AUTHORIZATION or RA number which is RAXXXXXX on a piece of paper and include it in the parcel. To keep the original packaging in a resalable condition, please DO NOT write or mark directly on the product's box. Instead, write your RA number on a separate piece of paper and securely place it inside the package or attach it to the outside in a clear pouch or document sleeve.<br>
 +
 
 +
2. Please make sure that ALL ACCESSORIES (if applicable) that came along the original packaging of your parcel is included upon return of the item back to us for an immediate refund process.<br>
 +
 
 +
3. Take a photo of the package. (This will be used just in case there will be issues with the courier mishandling the item)<br>
 +
 
 +
4. Please proceed in sending the item back to us at the address shown below:<br>
 +
 
 +
2/5 Brear St,<br>
 +
Springvale VIC 3171<br>
 +
 
 +
In addition, we strongly suggest if you could kindly use REGISTERED MAIL in order to obtain a receipt with tracking number for both parties to immediately locate the whereabouts of your parcel by using the postal service system. This can also provide an assurance that your parcel will be received from our warehouse and that your refund request will be processed on a timely manner. Please note that all returned items will be reviewed upon receiving the item to ensure that they meet the terms and conditions listed on our 30 Day Change of Mind Policy. Goods that do not match the terms and conditions will be returned to you at your cost.
 +
 +
 
 +
 
 +
--------------
 +
 
 +
 
 +
'''<span style="color:#FF0000">INELIGIBLE FOR RETURN (A):'''<br>
 +
'''<span style="color:#0000CD">If the customer already stated that they opened, tried or used the item or if the photos provided are showing that the item is no longer in the original packaging, use the template below:'''
 +
 
 +
We understand that you wish to return your order for a refund due to change of mind (xxxinsert exact reasonxxx). Please note that as stated under our return policy for 30 Day Change of Mind:<br>
 +
 
 +
• Item to be returned must be in their original resalable condition with all tags and packaging (ready to be put back on the shelf).<br>
 +
• The item/s are NOT opened, used, worn or damaged.<br>
 +
 
 +
Since the item has already been opened/used, at this stage, we regret to inform you that your item is no longer eligible for return under our Change of Mind Policy. However, as an option for you, you may try to sell the item online or on your local market so you would be able to get your funds back. Thank you for your kind understanding.
  
  
 
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------
  
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'''IMPORTANT NOTES:'''
 
  
−
Please note that as a third-party online seller partnering with these stores:<br>
+
'''<span style="color:#FF0000">INELIGIBLE FOR RETURN (B):'''<br>
 +
'''<span style="color:#0000CD">If the photos provided by the customer after we requested are showing that the item is already opened and/or no longer in the original packaging, use the template below:'''
 +
 
 +
Thank you for providing us the photos we requested. We have forwarded them to our technical team for assessment and approval, unfortunately, it shows that the item has already been opened/used, at this stage, we regret to inform you that your item is no longer eligible for return under our Change of Mind Policy. However, as an option for you, you may try to sell the item online or on your local market so you would be able to get your funds back. Thank you for your kind understanding.
 +
 
  
−
- We should assess the issue of return first and determine the appropriate course of action, considering factors such as the nature of the item, the customer's reason for return, and the store's return policy.<br>
+
--------------
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- We will communicate promptly with the respective store and follow their guidelines on how to best assist the customer, ensuring compliance with their policies and procedures.<br>
+
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- If customers are unable to return the item to a physical store due to distance or other constraints, we are required to provide our return address and facilitate the return process, including covering any associated shipping costs.<br>
+
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- In cases where the item is eligible for a refund, we will process the refund via the original payment method upon receiving the returned item and confirm the details with the customer.<br>
+
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- We are committed to providing excellent customer service and resolving any return-related issues in a timely and professional manner, maintaining the trust and satisfaction of our customers and our valued partners.<br>
+

Latest revision as of 12:35, 1 September 2025

REMINDER: Change of Mind policy may not be applicable for Specific Items due to hygienic reasons, please check on the listing page or ask for support first.


ASK FOR PHOTOS:
If no photos provided to show the status of the item & customer did not mention if the package was opened or item was used or not, request for photos in the initial email using the template below:

We understand that you wish to return your order for a refund due to change of mind (xxxinsert exact reasonxxx). Please note that:

• Item to be returned must be in their original resalable condition with all tags and packaging (ready to be put back on the shelf).
• The item/s are NOT opened, used, worn or damaged.
• The refund amount will not include delivery costs.
• The return of the item is the responsibility of the buyer.

In this case, our technical team will require photos to check if the item is eligible for return. Please send us photos showing that the parcel/package is unopened and still in the original resalable condition.

Once we receive the photos, we will forward them to our technical team for approval. Thank you for your cooperation.


WITH PHOTOS (ELIGIBLE FOR RETURN)
If photos are already provided in the initial email showing item is in a good and original packaging and unopened/sealed, item is unused, use the template below

We understand that you wish to return your order for a refund due to change of mind (xxxinsert exact reasonxxx). Please note that:

• Item to be returned must be in their original resalable condition with all tags and packaging (ready to be put back on the shelf).
• The item/s are NOT opened, used, worn or damaged.
• The refund amount will not include delivery costs.
• The return of the item is the responsibility of the buyer.

We have checked the photos your provided and your return has been approved. To return the item, please follow the steps below:

1. Kindly write your RETURN AUTHORIZATION or RA number which is RAXXXXXX on a piece of paper and include it in the parcel. To keep the original packaging in a resalable condition, please DO NOT write or mark directly on the product's box. Instead, write your RA number on a separate piece of paper and securely place it inside the package or attach it to the outside in a clear pouch or document sleeve.

2. Please make sure that ALL ACCESSORIES (if applicable) that came along the original packaging of your parcel is included upon return of the item back to us for an immediate refund process.

3. Take a photo of the package. (This will be used just in case there will be issues with the courier mishandling the item)

4. Please proceed in sending the item back to us at the address shown below:

2/5 Brear St,
Springvale VIC 3171

In addition, we strongly suggest if you could kindly use REGISTERED MAIL in order to obtain a receipt with tracking number for both parties to immediately locate the whereabouts of your parcel by using the postal service system. This can also provide an assurance that your parcel will be received from our warehouse and that your refund request will be processed on a timely manner. Please note that all returned items will be reviewed upon receiving the item to ensure that they meet the terms and conditions listed on our 30 Day Change of Mind Policy. Goods that do not match the terms and conditions will be returned to you at your cost.



PHOTOS PROVIDED AFTER YOU REQUESTED (ELIGIBLE FOR RETURN):
If photos are provided after you requested and they are showing item is in the original packaging and in good condition, unopened/sealed, use the template below:

Thank you for providing us the photos requested. We have checked them and your return has been approved. To return the item, please follow the steps below:

1. Kindly write your RETURN AUTHORIZATION or RA number which is RAXXXXXX on a piece of paper and include it in the parcel. To keep the original packaging in a resalable condition, please DO NOT write or mark directly on the product's box. Instead, write your RA number on a separate piece of paper and securely place it inside the package or attach it to the outside in a clear pouch or document sleeve.

2. Please make sure that ALL ACCESSORIES (if applicable) that came along the original packaging of your parcel is included upon return of the item back to us for an immediate refund process.

3. Take a photo of the package. (This will be used just in case there will be issues with the courier mishandling the item)

4. Please proceed in sending the item back to us at the address shown below:

2/5 Brear St,
Springvale VIC 3171

In addition, we strongly suggest if you could kindly use REGISTERED MAIL in order to obtain a receipt with tracking number for both parties to immediately locate the whereabouts of your parcel by using the postal service system. This can also provide an assurance that your parcel will be received from our warehouse and that your refund request will be processed on a timely manner. Please note that all returned items will be reviewed upon receiving the item to ensure that they meet the terms and conditions listed on our 30 Day Change of Mind Policy. Goods that do not match the terms and conditions will be returned to you at your cost.



INELIGIBLE FOR RETURN (A):
If the customer already stated that they opened, tried or used the item or if the photos provided are showing that the item is no longer in the original packaging, use the template below:

We understand that you wish to return your order for a refund due to change of mind (xxxinsert exact reasonxxx). Please note that as stated under our return policy for 30 Day Change of Mind:

• Item to be returned must be in their original resalable condition with all tags and packaging (ready to be put back on the shelf).
• The item/s are NOT opened, used, worn or damaged.

Since the item has already been opened/used, at this stage, we regret to inform you that your item is no longer eligible for return under our Change of Mind Policy. However, as an option for you, you may try to sell the item online or on your local market so you would be able to get your funds back. Thank you for your kind understanding.



INELIGIBLE FOR RETURN (B):
If the photos provided by the customer after we requested are showing that the item is already opened and/or no longer in the original packaging, use the template below:

Thank you for providing us the photos we requested. We have forwarded them to our technical team for assessment and approval, unfortunately, it shows that the item has already been opened/used, at this stage, we regret to inform you that your item is no longer eligible for return under our Change of Mind Policy. However, as an option for you, you may try to sell the item online or on your local market so you would be able to get your funds back. Thank you for your kind understanding.


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