Difference between revisions of "Change Of Mind - Oz-Auction"

Latest revision as of 17:00, 22 August 2025

REMINDER: Change of Mind policy may not be applicable for Specific Items due to hygienic reasons, please check on the listing page or ask for support first.

ASK FOR PHOTOS:
If no photos provided to show the status of the item & customer did not mention if the package was opened or item was used or not, request for photos in the initial email using the template below:

We understand that you wish to return your order for a refund due to change of mind (xxxinsert exact reasonxxx). Please note that as stated under our return policy for 30 day change of mind at https://www.ebay.com.au/str/ozauction#tab1

• Item to be returned must be in their original resalable condition with all tags and packaging (ready to be put back on the shelf).
• The item/s are NOT opened, used, worn or damaged.
• The refund amount will not include delivery costs.
• The return of the item is the responsibility of the buyer.
• If the item has sustained damage in transit or does not return as noted above, a revised refund amount may be required.

In this case, our technical team will require photos to check if the item is eligible for return. Please send us photos showing that the parcel/package is unopened and still in the original resalable condition.

Once we receive the photos, we will forward them to our technical team for approval. Thank you for your cooperation.

WITH PHOTOS (ELIGIBLE FOR RETURN)
If photos are already provided in the initial email showing item is in a good and original packaging and unopened/sealed, item is unused, use the template below

We understand that you wish to return your order for a refund due to change of mind (xxxinsert exact reasonxxx). Please note that as stated under our return policy for 30 day change of mind at https://www.ebay.com.au/str/ozauction#tab1

• Item to be returned must be in their original resalable condition with all tags and packaging (ready to be put back on the shelf).
• The item/s are NOT opened, used, worn or damaged.
• The refund amount will not include delivery costs.
• The return of the item is the responsibility of the buyer.
• If the item has sustained damage in transit or does not return as noted above, a revised refund amount may be required.

To return the item, please follow the steps below:

1. Please download the form using the following link. Fill out all the information and send it back to us together with the item. At the "Remarks" field, please write down "Refund required after checking". To keep the original packaging in a resalable condition, please DO NOT write or mark directly on the product's box. Securely place it inside the package or attach it to the outside in a clear pouch or document sleeve.

http://www.oz-auction.com/download/czrmanew(2).doc

2. Please indicate the order ID (XXXXXXXX) near the sender address so that we can recognize your parcel more easily.

3. Please make sure that ALL ACCESSORIES (if applicable) that came along the original packaging of your parcel is included upon return of the item back to us for an immediate refund process.

4. Take a photo of the package. (This will be used just in case there will be issues with the courier mishandling the item)

5. Please proceed in sending the item back to us at the address shown below:

Unit 2/5 Brear St,
Springvale, VIC 3171

Once the item is received in a good resalable condition, we will issue an item price refund.

Please note that all returned items will be reviewed upon receiving the item to ensure that they meet the terms and conditions listed on our 30 Day Change of Mind Policy. Goods that do not match the terms and conditions will be returned to you at your cost.

PHOTOS PROVIDED AFTER YOU REQUESTED (ELIGIBLE FOR RETURN):
If photos are provided after you requested and they are showing item is in the original packaging and in good condition, unopened/sealed, use the template below:

Thank you for providing us the photos requested. We have checked them and your return has been approved. To return the item, please follow the steps below:

1. Please download the form using the following link. Fill out all the information and send it back to us together with the item. At the "Remarks" field, please write down "Refund required after checking". To keep the original packaging in a resalable condition, please DO NOT write or mark directly on the product's box. Securely place it inside the package or attach it to the outside in a clear pouch or document sleeve.

http://www.oz-auction.com/download/czrmanew(2).doc

2. Please indicate the order ID (XXXXXXXX) near the sender address so that we can recognize your parcel more easily.

3. Please make sure that ALL ACCESSORIES (if applicable) that came along the original packaging of your parcel is included upon return of the item back to us for an immediate refund process.

4. Take a photo of the package. (This will be used just in case there will be issues with the courier mishandling the item)

5. Please proceed in sending the item back to us at the address shown below:

Unit 2/5 Brear St,
Springvale, VIC 3171

Once the item is received in a good resalable condition, we will issue an item price refund.

Please note that all returned items will be reviewed upon receiving the item to ensure that they meet the terms and conditions listed on our 30 Day Change of Mind Policy. Goods that do not match the terms and conditions will be returned to you at your cost.

INELIGIBLE FOR RETURN (A):
If the customer already stated that they opened, tried or used the item or if the photos provided are showing that the item is no longer in the original packaging, use the template below:

We understand that you wish to return your order for a refund due to change of mind (xxxinsert exact reasonxxx). Please note that as stated under our return policy for 30 day change of mind at https://www.ebay.com.au/str/ozauction#tab1

• Item to be returned must be in their original resalable condition with all tags and packaging (ready to be put back on the shelf).
• The item/s are NOT opened, used, worn or damaged.

Since the item has already been opened/used, at this stage, we regret to inform you that your item is no longer eligible for return under our Change of Mind Policy. However, as an option for you, you may try to sell the item online or on your local market so you would be able to get your funds back. Thank you for your kind understanding.

INELIGIBLE FOR RETURN (B):
If the photos provided by the customer after we requested are showing that the item is already opened and/or no longer in the original packaging, use the template below:

Thank you for providing us the photos we requested. We have forwarded them to our technical team for assessment and approval, unfortunately, it shows that the item has already been opened/used, at this stage, we regret to inform you that your item is no longer eligible for return under our Change of Mind Policy. However, as an option for you, you may try to sell the item online or on your local market so you would be able to get your funds back. Thank you for your kind understanding.