Difference between revisions of "Customer Printed Labels"
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| − | + | '''ETA:''' <br/> | |
| + | '''For items coming from NZ warehouse:''' 2-8 working days<br/> | ||
| + | '''For CN Dropship items and those coming from AU warehouse:''' 7-15 working days<br/> | ||
| + | <span style="color:#FF0000">(Please adjust accordingly depending on what is shown on the listing page or store)</span><br/> | ||
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| + | ------------ | ||
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*'''<span style="color:#0000CD">Order just sent (NORMAL)''' | *'''<span style="color:#0000CD">Order just sent (NORMAL)''' | ||
| − | Your item | + | Your item was processed for dispatch on xxxdatexx via Post Haste with consignment number xxxxxxx. |
To track the delivery, please visit http://www.posthaste.co.nz/tracktrace.html | To track the delivery, please visit http://www.posthaste.co.nz/tracktrace.html | ||
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*'''<span style="color:#0000CD">Order just sent (DELAYED DISPATCH ISSUE)''' | *'''<span style="color:#0000CD">Order just sent (DELAYED DISPATCH ISSUE)''' | ||
| − | Your item | + | Your item was processed for dispatch on xxxdatexx via Post Haste with consignment number xxxxxxx. |
| − | + | Please be informed that Post Haste collects items from us in bulk, that is why they need to sort them out onto their depots and will be forwarded to the delivery branches. At this stage, the courier's Customer Service will not able to provide any details regarding the parcel and it is still not traceable. After a parcel has been forwarded to a delivery branch, the tracking details will be activated online (within 1-2 business days) and the courier's Customer Service can then provide you with the whereabouts of your parcel. | |
To track the delivery, please visit http://www.posthaste.co.nz/tracktrace.html | To track the delivery, please visit http://www.posthaste.co.nz/tracktrace.html | ||
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*'''<span style="color:#0000CD">Current Status (within ETA)''' | *'''<span style="color:#0000CD">Current Status (within ETA)''' | ||
| − | Your item | + | Your item was processed for dispatch on xxxdatexx via Post Haste with consignment number xxxxxxx. |
Normally, the delivery takes xxxx working days depending on your location. | Normally, the delivery takes xxxx working days depending on your location. | ||
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*'''<span style="color:#0000CD">Tracking shows delivered''' | *'''<span style="color:#0000CD">Tracking shows delivered''' | ||
| − | Your order was | + | Your order was processed for dispatch on xxxdatexxx via Post Haste with tracking number xxxxxx. |
We have tracked your order and confirmed that it was delivered on xxxdatexxx, signed for and received by xxxx (posthaste link). We do hope that you already got your item. | We have tracked your order and confirmed that it was delivered on xxxdatexxx, signed for and received by xxxx (posthaste link). We do hope that you already got your item. | ||
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*'''<span style="color:#0000CD">Attempted to be delivered''' | *'''<span style="color:#0000CD">Attempted to be delivered''' | ||
| − | We are really sorry to hear that you still have not received your item. Your order was | + | We are really sorry to hear that you still have not received your item. Your order was processed for dispatch on xxdatexx and via Post Haste with tracking number 1832439 - xxxxx. We have checked your item on the website and it shows that it was attempted to be delivered on xxdatexx but it was unsuccessful. |
You may check the status of your delivery on this link (Posthaste link ). | You may check the status of your delivery on this link (Posthaste link ). | ||
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Should you need further assistance, please feel free to email us back. We will follow up the case for you. | Should you need further assistance, please feel free to email us back. We will follow up the case for you. | ||
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*'''<span style="color:#0000CD">Delivered to Rural depot''' | *'''<span style="color:#0000CD">Delivered to Rural depot''' | ||
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We are really sorry to hear that you still have not received your item. | We are really sorry to hear that you still have not received your item. | ||
| − | Your order was | + | Your order was processed for dispatch on xxxdatexxx via Post Haste with tracking number xxxxxx. |
| − | We have tracked your order and confirmed that it was delivered on xxxdatexxx, in | + | We have tracked your order and confirmed that it was delivered on xxxdatexxx, in xxxx means that it has been delivered to your rural depot and the third courier service is will be the one to proceed with the delivery. Could you please allow another 2-3 business days for the item to arrive? |
For tracking information, please visit: http://www.posthaste.co.nz/tracktrace.html | For tracking information, please visit: http://www.posthaste.co.nz/tracktrace.html | ||
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Please let us know if you need a hand so that we can assist you as soon as possible. | Please let us know if you need a hand so that we can assist you as soon as possible. | ||
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*'''<span style="color:#0000CD">Awaiting Customers instructions''' | *'''<span style="color:#0000CD">Awaiting Customers instructions''' | ||
| − | Your item | + | Your item was processed for dispatch on xxxdatexx via Post Haste with consignment number xxxxxxx. |
Normally, the delivery takes xxx working days depending on your location. | Normally, the delivery takes xxx working days depending on your location. | ||
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| − | Your order was | + | Your order was processed for dispatch on xxxdatexxx via Post Haste with tracking number xxxxxx. |
We have tracked your order and confirmed that it was delivered on xxxdatexxx with ATL. This status means that the item may have been left in a safe place without a signature. The tracking information is available at xxxLinkxxOfxxTrackingxxInfoxxx. | We have tracked your order and confirmed that it was delivered on xxxdatexxx with ATL. This status means that the item may have been left in a safe place without a signature. The tracking information is available at xxxLinkxxOfxxTrackingxxInfoxxx. | ||
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In this case scenario, please try the following: | In this case scenario, please try the following: | ||
| − | 1. Check with your neighbors or people in your household who may have received the item for you. | + | 1. Check with your neighbors or people in your household who may have received the item for you.<br> |
| − | + | 2. Check your area as the parcel may have been hidden at a safe place by the delivery man.<br> | |
| − | 2. Check your area as the parcel may have been hidden at a safe place by the delivery man. | + | 3. Contact Posthaste at 0800106828 or 095252060 for more details about the delivery.<br> |
| − | + | ||
| − | 3. Contact Posthaste at 0800106828 or 095252060 for more details about the delivery. | + | |
If you still could not locate the parcel there, please feel free to get back to us, and we will follow this up and further investigate the delivery of the item. Please accept our apology for any inconvenience caused. | If you still could not locate the parcel there, please feel free to get back to us, and we will follow this up and further investigate the delivery of the item. Please accept our apology for any inconvenience caused. | ||
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| − | ''' | + | '''Customer Service Remarks:''' |
Issue Type: Courier/Delivery<br/> | Issue Type: Courier/Delivery<br/> | ||
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Latest revision as of 10:32, 31 July 2025
ETA:
For items coming from NZ warehouse: 2-8 working days
For CN Dropship items and those coming from AU warehouse: 7-15 working days
(Please adjust accordingly depending on what is shown on the listing page or store)
- Order just sent (NORMAL)
Your item was processed for dispatch on xxxdatexx via Post Haste with consignment number xxxxxxx.
To track the delivery, please visit http://www.posthaste.co.nz/tracktrace.html
Simply go to "Customer Printed Label" Section and type in following:
Company ID: 1832439.
Consignment ID: xxxxx.
Normally, the delivery takes xxxx working days depending on your location.
For delivery follow-ups, please feel free to contact Post Haste on 0800106828 or 095252060 and quote both our Company ID: 1832439 and your Consignment Number.
If you still do not receive the item by xxxdatexxx, you may contact us back and we would be more than willing to follow it up for you. Thank you very much for your understanding and patience.
- Order just sent (DELAYED DISPATCH ISSUE)
Your item was processed for dispatch on xxxdatexx via Post Haste with consignment number xxxxxxx.
Please be informed that Post Haste collects items from us in bulk, that is why they need to sort them out onto their depots and will be forwarded to the delivery branches. At this stage, the courier's Customer Service will not able to provide any details regarding the parcel and it is still not traceable. After a parcel has been forwarded to a delivery branch, the tracking details will be activated online (within 1-2 business days) and the courier's Customer Service can then provide you with the whereabouts of your parcel.
To track the delivery, please visit http://www.posthaste.co.nz/tracktrace.html
Simply go to "Customer Printed Label" Section and type in following:
Company ID: 1832439.
Consignment ID: xxxxx.
Normally, the delivery takes xxxx working days depending on your location.
For delivery follow-ups, please feel free to contact Post Haste on 0800106828 or 095252060 and quote both our Company ID: 1832439 and your Consignment Number.
If you still do not receive the item by xxxdatexxx, you may contact us back and we would be more than willing to follow it up for you. Thank you very much for your understanding and patience.
- Current Status (within ETA)
Your item was processed for dispatch on xxxdatexx via Post Haste with consignment number xxxxxxx.
Normally, the delivery takes xxxx working days depending on your location.
We have tracked your order and confirmed that it is [xxxxxxxxxx INSERT CURRENT DELIVERY STATUS HERE IF APPLICABLE xxxxxxxxxxx]
To track the delivery, please visit http://www.posthaste.co.nz/tracktrace.html
Simply go to "Customer Printed Label" Section and type in following:
Company ID: 1832439.
Consignment ID: xxxxx.
Since it's still within the delivery time frame, it would be much appreciated if you could wait for a few more days. We believe that you may get it soon.
For delivery follow-ups, please feel free to contact Post Haste on 0800106828 or 095252060 and quote both our Company ID: 1832439 and your Consignment Number.
If you still do not receive the item by xxxdatexxx, you may contact us back and we would be more than willing to follow it up for you. Thank you very much for your understanding and patience.
- Tracking shows delivered
Your order was processed for dispatch on xxxdatexxx via Post Haste with tracking number xxxxxx.
We have tracked your order and confirmed that it was delivered on xxxdatexxx, signed for and received by xxxx (posthaste link). We do hope that you already got your item.
For tracking information, please visit: http://www.posthaste.co.nz/tracktrace.html
Simply go to "Customer Printed Label" Section and type in following:
Company ID: 1832439.
Consignment ID: xxxx
On the other hand, you may contact Post Haste on 08 0010 6828 and provide them both our Company ID and your Consignment Number.
Please let us know if you need a hand so that we can assist you as soon as possible.
- Attempted to be delivered
We are really sorry to hear that you still have not received your item. Your order was processed for dispatch on xxdatexx and via Post Haste with tracking number 1832439 - xxxxx. We have checked your item on the website and it shows that it was attempted to be delivered on xxdatexx but it was unsuccessful.
You may check the status of your delivery on this link (Posthaste link ).
In this case, we highly suggest you please contact Post Haste at 08 0010 6828 or 04 472 3666 and arrange for a re-delivery. Just provide them both our Company ID and your Consignment Number as well as your complete shipping address and your contact number so they could re-deliver as soon as possible. Thank you for your kind understanding and cooperation.
Should you need further assistance, please feel free to email us back. We will follow up the case for you.
- Delivered to Rural depot
We are really sorry to hear that you still have not received your item.
Your order was processed for dispatch on xxxdatexxx via Post Haste with tracking number xxxxxx.
We have tracked your order and confirmed that it was delivered on xxxdatexxx, in xxxx means that it has been delivered to your rural depot and the third courier service is will be the one to proceed with the delivery. Could you please allow another 2-3 business days for the item to arrive?
For tracking information, please visit: http://www.posthaste.co.nz/tracktrace.html
Simply go to the "Customer Printed Label" Section and type in the following: Company ID: 1832439. Consignment ID: xxxx
On the other hand, you may contact Post Haste on 08 0010 6828 and provide them with both our Company ID and your Consignment Number.
Please let us know if you need a hand so that we can assist you as soon as possible.
- Awaiting Customers instructions
Your item was processed for dispatch on xxxdatexx via Post Haste with consignment number xxxxxxx.
Normally, the delivery takes xxx working days depending on your location.
We have tracked your order and confirmed that it is awaiting the customer's instructions to proceed with the delivery. In this case, we highly suggest you please contact Posthaste at 0800106828 or 095252060 and quote both our Company ID: 1832439 and your Consignment Number to confirm the delivery instructions so they can proceed with the delivery.
To track the delivery, please visit http://www.posthaste.co.nz/tracktrace.html
Simply go to "Customer Printed Label" Section and type in the following: Company ID: 1832439. Consignment ID: xxxxx.
Since it's still within the delivery time frame, it would be much appreciated if you could wait for a few more days. We believe that you may get it soon.
If you still do not receive the item by xxxdatexxx, you may contact us back and we would be more than willing to follow it up for you. Thank you very much for your understanding and patience.
- Delivered but not Received
Your order was processed for dispatch on xxxdatexxx via Post Haste with tracking number xxxxxx.
We have tracked your order and confirmed that it was delivered on xxxdatexxx with ATL. This status means that the item may have been left in a safe place without a signature. The tracking information is available at xxxLinkxxOfxxTrackingxxInfoxxx.
In this case scenario, please try the following:
1. Check with your neighbors or people in your household who may have received the item for you.
2. Check your area as the parcel may have been hidden at a safe place by the delivery man.
3. Contact Posthaste at 0800106828 or 095252060 for more details about the delivery.
If you still could not locate the parcel there, please feel free to get back to us, and we will follow this up and further investigate the delivery of the item. Please accept our apology for any inconvenience caused.
Customer Service Remarks:
Issue Type: Courier/Delivery
Task Category: xxxx
Reference: xxxx
Resolution/Recommendation: Latest tracking update: xxxx, Advised ETA: xxxxx
